• Sreenivas M
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I have a einstein which is attached to whatsapp channel,i have 2 different dialogs in bot,the first one will answers the question and second dialog basically ask the customer regarding feedback question.

On web chat these 2 messages are coming separately one by one but where in case of whatsapp all these 2 dialogs are going as single message so customer is couldn't identify the feedback question actually we are asking.User-added image
Hi,

While calling the Transfer to Agent function within Chatbot/Live Agent, I want to have a check to see if any agents are online prior to transferring (currently, it just displays a msg "no agents available", which is not very desirable). If no one is online, either display the Web-to-case form or just a link to the form.

The "Offline Support" feature does not work, with Chatbot.

Any suggestions welcomed. I'm thinking custom APex code is the only way to go. 
 
Hi All,

I have usecase where we need to use Visualforce page Tab to display a Lead record details by passing Lead Id to url which is working fine in Classis view, but How to view in Lighning Experience?. See belowscreenshots.
Classic

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