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ChatterFeed
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6Questions
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7Replies
Why are we seeing our own email address to email to section?
We are trying to use "Answer Customer" to reply to our customers who submit their inquriry from Web-to-Case.
When we try to answer to our customer, "To" section shows our no-reply@payzup.com email address.
This should be our customer's email address.
Does anybody have the same issue using Web-to-Case feature?
This seems not the case when we use Email-To-Case feature.
Please share the tip or solution for us.
Thanks
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- Payzup
- May 23, 2013
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- 0
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Hiding original IP address from header.
We occationally access to salesforce service cloud console from multple locations.
When we response to customers, we do not want them to see where(what IP) we are answering to them(via Email).
I sent a test email to my gmail and found out that my IP is in the email header.
Received: from [XXX.XXX.XXX.XXXX] by payzup.my.salesforce.com via HTTP; Wed, 22 May 2013 23:45:09 -0700
Is there anyway to configure SalesForce so that it will act as proxy so that real my IP will not appear to the customer's email header?
Thanks
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- Payzup
- May 23, 2013
- Like
- 0
- Continue reading or reply
Unable to create contacts from Web-to-Case
I have followed and created a trigger (test code covers 100% and deployed to production) but
it seems not working (no contact is created when Web-to-Case generates a new case)
http://wiki.developerforce.com/page/Autocreating_Contacts_From_Web_To_Case
I have been testing but this it not working.
Does anybody have the same issue?
Our service uses a web form to communicate with customers and
we would like to keep track those customers by adding them into our contact.
Thanks
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- Payzup
- May 22, 2013
- Like
- 0
- Continue reading or reply
Case Feed Layout is gone.
I am working on service cloud console and
somehow Case Feed Layout is not showing (Setup->Customize->Cases->Pay Layouts) doesn't have "Case Feed" layout selection anymore.
I checked the permission, etc.. but everything seems there.
Could you help me to resolve this issue?
I would like to use "Answer a customer" etc....
Thanks
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- Payzup
- May 20, 2013
- Like
- 0
- Continue reading or reply
How to get rid of the error message?
In our case console screen,
we see the following error message shown:
"Unknown component chatteranswers:singleitemfeed in chatteranswersagentview at line 5 column 64"
This message appears in left side panel.
Has anyone have idea how we can fix this error ?
Thanks
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- Payzup
- May 17, 2013
- Like
- 0
- Continue reading or reply
How to activate my trigger?
I got a copy of the trigger and placed to cases->trigger.
However, it is remains "inactive" state and I have no idea how I can turn this "active".
It seems like I have to upload the test class and it has to cover more than 75%.
However, I can't find the edit button for the trigger. I do not know how I can upload or up test class.
Could you help me to move forward with this situation?
Thanks
-
- Payzup
- May 17, 2013
- Like
- 0
- Continue reading or reply
Why are we seeing our own email address to email to section?
We are trying to use "Answer Customer" to reply to our customers who submit their inquriry from Web-to-Case.
When we try to answer to our customer, "To" section shows our no-reply@payzup.com email address.
This should be our customer's email address.
Does anybody have the same issue using Web-to-Case feature?
This seems not the case when we use Email-To-Case feature.
Please share the tip or solution for us.
Thanks
- Payzup
- May 23, 2013
- Like
- 0
- Continue reading or reply
Hiding original IP address from header.
We occationally access to salesforce service cloud console from multple locations.
When we response to customers, we do not want them to see where(what IP) we are answering to them(via Email).
I sent a test email to my gmail and found out that my IP is in the email header.
Received: from [XXX.XXX.XXX.XXXX] by payzup.my.salesforce.com via HTTP; Wed, 22 May 2013 23:45:09 -0700
Is there anyway to configure SalesForce so that it will act as proxy so that real my IP will not appear to the customer's email header?
Thanks
- Payzup
- May 23, 2013
- Like
- 0
- Continue reading or reply
Unable to create contacts from Web-to-Case
I have followed and created a trigger (test code covers 100% and deployed to production) but
it seems not working (no contact is created when Web-to-Case generates a new case)
http://wiki.developerforce.com/page/Autocreating_Contacts_From_Web_To_Case
I have been testing but this it not working.
Does anybody have the same issue?
Our service uses a web form to communicate with customers and
we would like to keep track those customers by adding them into our contact.
Thanks
- Payzup
- May 22, 2013
- Like
- 0
- Continue reading or reply
Case Feed Layout is gone.
I am working on service cloud console and
somehow Case Feed Layout is not showing (Setup->Customize->Cases->Pay Layouts) doesn't have "Case Feed" layout selection anymore.
I checked the permission, etc.. but everything seems there.
Could you help me to resolve this issue?
I would like to use "Answer a customer" etc....
Thanks
- Payzup
- May 20, 2013
- Like
- 0
- Continue reading or reply
How to activate my trigger?
I got a copy of the trigger and placed to cases->trigger.
However, it is remains "inactive" state and I have no idea how I can turn this "active".
It seems like I have to upload the test class and it has to cover more than 75%.
However, I can't find the edit button for the trigger. I do not know how I can upload or up test class.
Could you help me to move forward with this situation?
Thanks
- Payzup
- May 17, 2013
- Like
- 0
- Continue reading or reply