Salesforce cases have a specific user as Case owner; our organization has a turnover very fast during a day, so we need to change case ownership from one user to another.

Our issues are:

• Currently, only the Team Leader user or the current owner can change case ownership: how can we manage the need of change in case of vacation or day-off? Is it possible to give only the "change case ownership" grant to all normal users, avoiding the "delete case grant"?
• Cases Reminder objects (alerts) are shown only to the current case owner. Is it possible to make them available for every user?
  

In a few words, our organization would have available a "users group" case ownership instead of a "specific user" case ownership.

Any ideas?

Thanks,

Simone

Is it possible to view Salesforce data in Microsoft Access, either directly or alternatively by e.g. using VBA and automation to login and refresh an Excel spreadsheet linked to a Salesforce report via the addin?