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Hello,  

Im Akhila. 

I have got 3+ years of experience in Digital Marketing(Paid social,SEO,Campaign management etc) and would like to upskill myself and switch to a salesforce marketing cloud focused role. 

I am brand new to the SF ecosystem and have been working my way through the Marketing Cloud email Specialist Trailmix and so far so good. I just have a few questions to make sure I am going about this the correct way.  

1. Is there another Certification I should focus on instead of Email Specialist or is that a good certification for someone just getting into the mix. I understand Marketing Cloud Admin is another option but wasn't sure if I "needed" it first before I go for the Email Specialist Certification.  

Basically just trying to make sure i'm taking the right steps to get to where I want to go and make sure that I take those steps in the correct order.  

2. What is the ideal time period for someone like me to prepare for these certification exams. Is the content on trailhead enough or should i get help from external training providers. 

Thanks, 

Akhila 

I'm use the JWT auth flow to get access token for a salesforce org. 

And it was working fine until last week and suddenly we started to get the following error. 

{"error":"unknown_error","error_description":"retry your request"} 

But the user login history shows its successful. 

Anyone knows how to debug this issue  

instead of creating 2 seperate account households with the same last name automatically after i create 2 contacts with same last name. i keep getting invalid when creating this custom household name format:  {!LastName} ({!Contact1.FirstName} and {!Contact2.FirstName}) Household 

Hi all, Over the past 5 years, we have been actively using Conga Composer within our Salesforce environment to support various document generation and automation needs. While the tool has served us well, due to current budget constraints, we are now planning to decommission Conga Composer from our Salesforce org. In this regard, we are seeking your valuable inputs and recommendations on potential alternatives or strategies to replace Conga Composer effectively without compromising on functionality or performance. Our primary use cases include generating loan documents and other Salesforce record-based outputs. 

Could anyone please guide while i running i am getting this error ; sf lightning dev app                                     

Error (1): Your org is on API version 64.0, but this version of the CLI plugin supports API version 63.0. To use the plugin with this org, you can reinstall or update the plugin using the "prerelease" tag.     note: even i run> sf plugins install @salesforce/plugin-lightning-dev@prerelease

Hi, 

I added a new record type to the "Work" object and created a new page layout for it. 

When trying to manualy create a new record for this record type, when pressing save I got the foloowing error message - 

• agf.WorkTrigger: execution of AfterInsert caused by: System.NullPointerException: Attempt to de-reference a null object (agf)

I noticed some discussions on this before, so I tried to replace the new page layout with an existing layout of the solution and it didn't worked. 

I also verified that under the "New" button, I am using Salesforce standard page and not something else. 

Can anyone advise on this? 

Thanks!

#Trailhead Challenges

Hi! 

We are having an issue when closing a "Work" record which it's record type is "Investigation". 

When trying to move this recrod to "Closed - Known Bug Exists" status, we are getting an error message- 

 "you must relate this to a child bug work record before changing the status to closed - known bug exists". 

Is there a way to move it to this status without relating a bug record to it? 

I couldn't find this error as a validation rule and I suspect it is hard coded somewhere. 

Anyone familiar with this? 

Thanks 

Hello community :)

I´m trying to create a community cloud within my sandbox. 

What´s working so far: Access to the Community as a registered user, creating a new case, viewing the case as the external user within a case list. I created a new global action for the new case. Also a new case record type and a new layout.

Now some details: I have a PB rule that transfers all new external cases to a inbox-queue for further editing/ helping from the service desk. Works great. The values for some fields are changed along the way (Origin, Priority,). Also naturally the case owner.

And here begins the fun part. Once the case owner has changed the external case creator can´t see the case.

I already create the case contact formula checkbox.

IF(AND(NOT(ISBLANK($User.ContactId)),$User.ContactId = ContactId), TRUE, FALSE)

And I see at the external case layout where I showed the field for testing purpose that it is checked. Also the list view filter is created accordingly to the help-article.

But as the internal user I see on the case the same checkbox as unchecked. Which makes no sense at all to me. Also the list view with this filter shows zero cases

Sharing Settings are set to private. At the case sharing rule I can only select a queue from where a case can be shared. But after the inbox-queue the case got manually transfered to a specific user to be resolved. And it should still be seen by the external user.

Google & co. aren´t helpful here (or I´m to frustrated already to search for the right keywords :( )

So I hope some of you awesome people know the solution.

Kind regards

Alex