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 I’ve implemented a custom calling feature using Open CTI and Twilio in Salesforce. Click-to-dial works, but the screen pop doesn't appear for outgoing or incoming calls. I'm using sforce.opencti.screenPop() to display the relevant record, with the recordId retrieved via sforce.opencti.getAppViewInfo(). The error logs show "INVALID_PARAM" and "No recordId provided for screen pop," even though the recordId is retrieved successfully. I’ve confirmed that Open CTI is initialized correctly and tried hardcoding the recordId, but the screen pop still doesn't show up. Could you help fix this? 

#Salesforce Developer

for quick start: prompt builder task . 

please solve my problem 

 On my report I have the column 'EB Attendance Cap' that displays the maximum number of times a member can attend our events in a year. 

Another column 'Attendance YTD' is a summary formula column that counts how many times a member has attended our events this year to date: (RowCount) for Selected Groups, Row Group = [Account Name] 

I'm trying to get a formula in the 'Balance remaining' column to count the variance of the 2 variables and can't seem to get this to work.

Any help would be much appreciated. 

We’re planning to upgrade the CMTD managed package in our production environment soon. The upgrade has completed successfully in our dev orgs, so we don’t anticipate any issues.

However, in the unlikely event that the upgrade succeeds in production but causes problems with list functionality, what is the recommended way to roll back a managed package?

As I understand it, Salesforce Labs apps don’t come with official support. Is there any channel or contact we could reach out to for urgent assistance if we encounter a critical issue with this component?

Greetings Everyone, request to please assist as I am not able to create Agents on the Agentforce Developer Org, I am getting the following error, "Error creating agent : java.lang.IllegalArgumentException:User doesn't have access to use agent More Details: ERRORS : User doesn't have access to use agent , User doesn't have access to use agent WARNINGS" I am able to do so in Agentforce Playground, I have identified that the "Agentforce Service Agent User" and "Service Agent Permissions" permission sets are missing along with "Agentforce Service Agent User" Permission Set License Assignments for the user which I have created with "Einstein Agent User" profile in Agentforce Developer Org, please assist, on how we may fix it, thanks

Hi, 

As per my investigation, I found that RagFileUDMO is not refreshed after creating a new Data Library or updating the existing one. 

After I uploaded new files to the File-Based Data Library, I can see that AiGroundingFileRef_Home data stream has been successfully refreshed, and the new files are under this data model. However, the new file contents are not refreshed to RagFileUDMO__dlm, so Search Index data is not updated after rebuilding, and my agent can't find the answer from the new files. 

It was working fine before, I'm not sure if there's any release update on Agentforce Data Library or anything I'm missing here. 

Has anyone experienced this issue, and any advice to fix this? 

Thank you. 

Knowledge article: https://help.salesforce.com/s/articleView?id=002723592&type=1    In regards to the suggested recommendation ..    "We strongly suggest that M365 admins use the Admin Consent Flow, which will automate the scope authorization process for all users in an account’s tenant so that individual users do not have to manually authorize the integration after Microsoft rolls out changes"    and the note:  "While not required, this step will make the migration more seamless for end users, and alleviate confusion that may come from prompting a user to authenticate the application."    Is the authentication a one off or is it every time the user uses the add-on?

#Trailhead Challenges

フローで「メールを送信」を作成しています。 

デバッグで確認すると、下記のようになりメールが届きません。 

emailAddresses = null

ccRecipientAddressList = null

senderAddress = ●●.com（←正しいアドレスが入っている）

useEmailTemplate = True

emailTemplateId = 00XBI000000JTjA2AW

recipientId = {!Get_Contact.Id} (003BI00000E4RONYA3)

出力

なし。 

原因と対処法を教えていただきたいです。