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Hi Team,

I was taking my salesforce data cloud consultant examination on 28th Oct, 2023. After 1 hour of taking the test, I got a warning on the screen with no mention about any specific details. My test got resumed. After a minute or so the examiner asked me to show the surrounding ( the walls, desk etc ) . I followed their instructions and showed them the whole room. I had a couple of necessary items on my desk like the water bottle, and Government ID cards for verification purposes.They suspended my test without stating any clear reasons by just mentioning that I will get mail from the support team on further steps which I haven't received yet and it's been over 10 days. 

I myself reached out to Kryterion support team, and they reverted back with the following message.

Kryterion support: Your exam has been suspended. We are unable to effectively and properly proctor your exam due to your failure to meet certain behavioral or environmental requirements identified by the test sponsor. You have been alerted of behaviors or testing environment infractions that inhibit effective proctoring and you have acknowledged these alerts. The permissible limit of alerts set by the test sponsor has been reached. For this reason, you may not continue your exam. Your responses received up to this point will be reviewed or submitted and your test sponsor will notify you of the final results, if applicable.

It is very sad to see the above response as there was just 1 warning from support guy and that too it was not clear. 

I have already opened a case with the trailhead support team. Case no. #01058848 but no response yet. 

I have given other certification exams ( Tableau Desktop Specialist ) through the same test partner i.e Kryterion. And I have never faced such an issue before. The environment check is usually done before the start of examination along with Identity check ( checking the govt issued ID card ) and the same were mentioned in the video that is played before the launch of examination. All of this ID card checking, room/environment checking didn't happen prior to the start of examination. This ideally shouldn't happen because checking the environment in middle of taking test simply breaks the flow and concentration of one taking the test. 

Getting this certification is really important for me for my job and career as I am going to embark on a new journey with salesforce. I have put my heart and soul in the preparation. Getting kicked out in the middle of taking test without proper response and that too when I have already answered all the questions is really disheartening. 

I sincerely request the team to look into my case and suggest further steps to reschedule my exam at the earliest possible.

Hoping to hear back soon.

Thanks and regards,

Surbhi Bari

SpringML( Salesforce partner company )

@* Trailhead Official * @Praveen Biyani (Support) @Kermit Del Rosario @Bhavin Patel @Ramu Goud Sunkari (Support) @Salesforce Support @Certification Exam Resources @Salesforce Trailhead @Nikitha Gottumukkala (Support)