Hi there,
We’ve suddenly run into an issue with formal and informal greetings in Salesforce NPSP.
Previously, the greetings were behaving correctly. For example, if a contact was marked as deceased (e.g. John [Deceased] and Margaret Smith), the formal greeting would correctly show Margaret Smith, and the informal greeting would show Margaret
only.
However, last Friday we noticed that deceased contacts were being included again in both the formal and informal greetings. We initially assumed it might have been changed accidentally by a team member, so we corrected it manually.
But this morning, we found the same record had reverted — the deceased spouse was included again in the greetings!
Has anyone else experienced this issue recently? Any advice or suggestions would be appreciated.
Thank you!