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I have an online assessment for Admin certification scheduled in my Webassessor on 11.07.25. I cannot take the exam on the date and would like to reschedule. However, there no new dates in Webassessor. I used a voucher to order the exam date. Now, I don't remember the voucher code. How can I reschedule the exam?

#Trailhead Challenges

The ask here is for the subscription terms to be at the product level instead of just one place at the contract that then governs all the products. 

USe Case #1: 

As we are reviewing the processes surrounding post-install Routine Scheduled Changes (simple MACs) and Managed Scheduled Changes (complex reconfigurations and moves), there is a desire to use the amendment process any time a location already exists. This way all services(products) for a location would be contained within one contract and not spread out over multiple locations. 

The challenge with being able to adhere to this direction is that amendments always apply the existing contract term to any added services.(?) 

So, if a customer has a contract that installed products A, B and C on a 3-year term and they then want to reconfigure from A to D but do not want the new services on a 3-year term, but a 1-year term, a new quote would be required for the new service. 

So, the user would need to amend the existing contract, creating an amendment opportunity/quote to terminate the A and also create a new opportunity/quote to install the D. Not only does this become disjointed for Account Managers to manage but once the new services are installed, the B and C would still reside on the original contract while the D would now reside on a newly created contract (contract #2). This too will add challenges when trying to handle future amendments for that customer's Account location. 

Use Case #2 

'SPECIAL' is a new product that will only be sold on a one-year term. This means if the customer is ordering additional services for which they would like on a longer term, Sales must create two independent opportunities/quotes to sell the combined services. 

#Sales Cloud  #Salesforce Admin  #Amend Quote  #Amendment Quote  #Amendment Quotes  #Salesforce  #Salesforce CPQ & Billing  #CPQ

#Salesforce Developer

Hi team,    I am the Salesforce Admin and I have 2 users in my Org who can't hear the dialer ring on the clients end and can't hear customer talking. We have reinstalled the Chrome browser for them, but that didn't help either. For everyone else it is working fine. We use the Sales dialer/Lightning dialer of Salesforce.     We have a case open with the support team as well but I just thought I would check here to see if there is any other solution that we could try.     Thank you!  Priya   

@* Sales Cloud - Best Practices *  @* Sales Cloud - Getting Started * 

#Trailhead Challenges

#Trailhead Challenges

#Trailhead Challenges

Challenge not yet complete in My Trailhead Playground 1

The 'LeadProcessor' class did not achieve 100% code coverage via your test methods. Make sure that you chose 'Run All' tests in the Developer Console at least once before attempting to verify this challenge