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For the life of me I cannot add the object permissions: read, create and edit onto "positions" - I cant even find "positions" anywhere. I'm so confused - what am I doing wrong? 

I am struggling with the Agentforce SDR configuration and can't work out what I have done wrong.  

I can get it to send the initial outreach email but when the customer responds with a question the SDR Agent does not respond back. I can see the response email threaded in EAC attached to the SDR agents inbox but the SDR agent does not do anything. In the SDR Agent sessions there is no session related to the customer response email so it is as if the SDR agent cant see the email. 

The SDR agents email domain is different the customers email domain so it is not seeing it as an internal email.  

The SDR Agent has the 2nd reach out email scheduled but reading the notes the agent should response to the customers response and unscheduled the next outreach. 

Hi, we are working on an Einstein Copilot PoC and in one of the requirements which is for knowledge answers we have the following error:

If someone went through the same and has the solution, it would be great help for us.

Thanks!!

Hi all, 

I'm working on the Agentblazer Champion project, and as part of the 

Connect Data Cloud to Agentforce and Prompt Builder - Bring External Data into the Contact Page Layout step, I'm being asked to set up an Identity Resolution.  

I've followed all the steps until that point, including setting up the Data Stream (which I was able to successfully run with the correct amount of records on only after selecting the Refresh Now option for each one), shown here.

The next step, 

Set Up Identity Resolution, directs me to create a New Ruleset, keeping the Data Space as default and selecting Individual as the Primary Data Model Object. This is where I'm blocked, as there is both an error message on this modal, "Mappings from Data Streams to the standard Cloud Information Model objects such as Individual and Contact Points are required."

, and no options appear when I try to click Select a primary DMO, shown here. 

I got curious and navigated to the Data Model tab to investigate the object, and found that all but one of the objects are in the Processing status, which I assume is why they're not ready to be selected, shown here. 

At the time of posting this, I've given it at least an hour to process, but it feels like it shouldn't be taking this long, especially with so few records and fields mapped.  

Any help would be appreciated! 

#Trailhead Challenges

In this trailhead step: https://trailhead.salesforce.com/content/learn/projects/connect-data-cloud-to-copilot-and-prompt-builder/bring-external-data-into-the-contact-page-layout?trail_id=unlock-your-data-with-data-cloud

I have successfully completed the "Enable Data Streams" section, adding the "AIPlusData" Data Bundle to my org.  However, in the next section, each time I attempt to "Create New Ruleset" (under Identity Resolutions), the Primary DMO picklist is empty, and the dialog displays the error, "Mappings from Data Streams to the standard Cloud Information Model objects such as Individual and Contact Points are required." 

This doesn't make sense, since the data bundle included the CRM Contact object and mappings to the Standard DMO objects, including Individual and each of the Contact Point objects.  I reviewed the Data Stream mappings for the Contact Home DLO, and did note one warning for Contact Point Phone because the Formatted E164 Phone field wasn't mapped.  I mapped it and refreshed the stream, but no change in the error message.

This is a new "Data Cloud and Einstein 1 Playground" created directly from this trail, today, with no other activity besides following the steps in this Trail.

I'm working on the "Create a button to launch a flow"

Trailhead challenge. 

I’ve created a

• Label: Child Campaign
• Name: Child_Campaign
• Behavior: Display in existing window without sidebar or header
• URL:

/flow/Create_Child_Campaign?campID={!Campaign.Id}&campName={!Campaign.Name}&campOwner={!Campaign.OwnerId}&campStartDate={!TEXT(Campaign.StartDate)}&retURL=/{!Campaign.Id}

I confirm:

• The button is created with the right config and URL
• It’s added to the Campaign Page Layout (under Custom Buttons)
• It’s also added to the Lightning Record Page via Dynamic Actions

But Trailhead still shows this error:

What could I be missing?

Let me know if you want a version to cross-post on Salesforce Stack Exchange too. 

Can I setup an Experience Cloud log in page to use "log in with email" feature?  

The below article says it's for "login.salesforce.com", so it seems like this feature wouldn't work with a Experience Cloud/portal log in.  But, I'm hoping it does as this would be a great feature for our external users.  

https://help.salesforce.com/s/articleView?id=release-notes.rn_security_log_in_with_email.htm&release=254&type=5

If not, is there any good workaround to having to use a email formatted username for the portal?  

Thank you!  

@* Experience Cloud * 

Hi, 

I have created a new playground to continue the Agentblazer Innovator badge,

when I am on this steps: 

1. In the Search automations box, enter prompt and then select Template-Triggered Prompt Flow.

I cannot find the Template-Triggered Prompt Flow

, can you please help? Thanks 

We have agents invoked form flows and apex , but that only lets us use the response in our flows or components , not bring it back to agentforce chat right ?