I am unable to see the Pick Values of the Revenue Cloud Advanced Picklist Fields in the Setup.
Any particular reason for the same ?
1 answer
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Hi All
Need some advice on how to achieve following:
We are doing Service cloud voice with amazon connect implementation. Issue we are seeing is when agent is on call and on total capacity, omni-channel status still shows 'available'. not 'Busy'.
Is it need to be updated in connect flows or in salesforce?
I looked at good number of videos and blogs, but no proper steps how to achieve it.
Any suggestions will be helpful
Thank you
6 answers
Hi Anusha,
We had a similar issue where we wanted our agents to be on "Busy" status when they are on a call. The reason for this was we wanted to better balance the call distribution since "Available" status effected the distribution as we have staggered working hours for our agents.
It may help, but I used the OmniChannel Event Listener create an apex which updated the status of the user when a particular work type ID was accepted. On further inspection, it appears there are some listeners you could use such as the WorkloadChanged listener which might be something you are after.
https://developer.salesforce.com/docs/atlas.en-us.api_console.meta/api_console/sforce_api_console_lightning_omnichannel_events.htm
https://developer.salesforce.com/docs/atlas.en-us.api_console.meta/api_console/sforce_api_console_events_omnichannelworkloadchanged.htmHope this helps.
Thanks,
Bhavi
I went into the account page briefly last week to confirm invoice details. Since then, when I've logged in, it's taken me straight to the account page instead of the landing page for our app. I've followed the instructions on how to re-set (I think!) and manually typed in the address of the app site but it still takes me straight to the Account page. None of the rest of my team have this issue. Any advice on how to restore the app landing page please?
#Flow
We're trying to activate a held subscriber after their email bounced 4 times. I've tried unsubscribing the contact so that I can activate them, but the contact stays greyed out. Are there any reasons why we wouldn't be able to activate a subscriber? Could it be a setting on our side, or something on the subscriber's side? Thanks!
2 answers
Lukas Lunow (CloudWise) 
Forum Ambassador
The easiest way of doing this, is using SSJS Script activity in Automation Studio. This way you won't need to play around with CSV files. In order for you to do so, you will need to have a data extension which holds all the subscriber keys you want to reactivate. Once this is in place, you can run this script:
<script runat="server">
Platform.Load("core", "1.1.1");
var dataExtensionExternalKey = "Your_Data_Extension_External_Key";
var dataExtension = DataExtension.Init(dataExtensionExternalKey);
var data = dataExtension.Rows.Retrieve();
// Get all records to update
for (var i = 0; i < data.length; i++) {
var subscriberKey = data[i].Subscriberkey;
var subscriber = {
SubscriberKey: subscriberKey,
Status: "Active" // Set the all-subs status to Active
};
//Update the status
var subObj = Subscriber.Init(subscriberKey);
var updateStatus = subObj.Update(subscriber);
}
</script>
I’m working on configuring a product and adding it to a Quote in Salesforce Industries CPQ (RLM). However, whenever I try to delete any line item from the Transaction Line Editor (TLE)
, I encounter the following error:
SF-Pricing-00006:
The value specified for the evaluation resource for ListOperation33#1 isn’t valid. Enter a valid value for the evaluation resource and try again.
Error:
We couldn’t simulate the step because one or more specified resources don’t have corresponding values for evaluation.
cc
@Jean-Michel Marcotte-Tremblay
3 answers
Hi @Kapil Tilwani I had similar error today while testing Advanced Configurator. Did you create any Advanced Configurator rules?
(エージェントを対応可能にする)のTrailheadをPlaygroundに接続して実施していました。すべて終わったので、完了させようとしたところ、何故かPlaygroundと接続できていなかったです。
そのため、「Playgroundに接続」ボタンを押下し、再度ユーザー名&PWを入力しようとしたところ、Trailheadの
こちらの画面に戻ってしまいます。時間をおいてサイド接続したり、キャッシュをクリアしたのですが、接続されないです。
#Trailhead Challenges #Trailhead Playground #Trailhead
Hi DLRS Community,
We are using the DLRS managed package in our production org, and recently encountered the following error during scheduled or Apex-triggered rollup processes:
We raised a case with Salesforce Support, and they shared the below root cause and recommendations:
Summary from Salesforce Support:
- The issue is due to record locking during bulk processing (especially via Bulk API or parallel batch jobs).
- When multiple records try to update the same parent record at the same time, one fails due to the lock not being released within 10 seconds.
- Suggested mitigations:
- Reduce batch size
- Process records in serial mode (not parallel)
- Sort child records by parent to avoid lock contention
Our DLRS Use Case:
- We're using a DLRS Rollup Summary that fires through the Scheduled Mode (via Apex job).
- The entry point is the DLRS rollup Apex class, which is part of the managed package, so we cannot customize it.
- Apex Job ID was tracked, but we cannot directly modify or wrap the DLRS batch execution logic.
Question:
- How can we configure DLRS to reduce locking issues in this scenario?
- Is it possible to run DLRS jobs in serial mode or adjust batch size without modifying the managed Apex code?
- Are there any configuration settings or best practices within DLRS to avoid record locking in high-volume environments?
- Would switching to real-time or recalculate mode instead of scheduled mode help mitigate this?
1 answer
Manoj Nambirajan (Dell Technologies)
Forum Ambassador
i believe there is a custom setting related with DLRS where you can control batch size of the job..
Help go to
-> Setup - Custom Settings - Declarative Lookup Rollup Summaries - Manage. Then try to Adjust the
Calculate Job Scope Size & Scheduled Job Scope Size
Module: Pricing Methods for Salesforce CPQ -> Create Account-Based Contracted Pricing
in the Product field, I cannot find Product: "Monitor 1080p" product to modify price as requested.
Thanks
Mattia
#Trailhead Challenges
1 answer
I am from the Trailhead help team. We see that you have completed the 'Pricing Methods for Salesforce CPQ' Module. kindly share the solution that helped you resolve the issue or please make sure to mark the response which helped you to resolve your query as 'Best Answer' so that it might help the fellow Trailblazer's who are facing the similar issue.
Thank you!
Hi,
I want to record my techs time of a full day with travels and service appointments. Have I understood this correct that I can use the "Estimated Travel Time" from SA related "Assigned Resource" together with the Time Sheet Entries for SA? Or is there a better way of doing this?
I have seen that the field "Actual Travel Time" can be used with some automation to track timestamps of when a technician starts and ends travel.
How do you record time of a Tech full work day?
Thanks,
Best Regards Peter