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1. Verify Data Cloud Setup is Complete

• Ensure you've completed all prior modules:
  • Enable Data Streams
  • Set Up Identity Resolution
  • Identity Resolution job should show Succeeded status
  • The correct Data Model Object (DMO) such as Individual is set as Primary

2. Check If Data Model Object Mapping is Done Correctly

• Go to Data Model → Data Model Objects → Individual
• Confirm that your data streams are mapped to standard fields like FirstName, LastName, Email

3. Enrichment Segment or Enrichment Configuration Missing

• Before the "New" button works, you must have:
  • Enrichment Segment created and active
  • Enrichment Configuration (in Data Cloud > Enrichments)

4. Try Refreshing Permissions

Sometimes a temporary glitch or permission lag in the playground causes UI buttons not to work.

• Try logging out and logging back in
• Or go to: 
  Setup > Users > [Your User] > Permission Sets 
  and make sure
  Data Cloud Admin and Enrichment Access permission sets are assigned

5. Switch Browsers or Try Incognito Mode

• Trailhead Playgrounds can be sensitive to browser extensions
• Try Chrome or Firefox in Incognito/Private Window
• Disable any browser extensions like pop-up blockers or script managers

6. Playground Bug – Create a New Playground

• If all else fails, create a new Trailhead Playground with Data Cloud and Einstein AI and restart the module from “Enable Data Streams”

✅ Optional Debug Step:

Try to open Developer Console in your browser (press F12 or Ctrl+Shift+I > Console tab) and see if any error appears when you click New. If there’s a specific JavaScript or permission error, it can give more info.

Hi Ileigha, you can upload files, post comment using chatter in lead object.

Steps:

1. Enable Chatter Files:

Go to Setup > Feature Settings > Chatter > Chatter Settings.

Click Edit and then check the box next to Enable Chatter.

Click Save.

2. Enable Sharing of Files:

For internal users:

Ensure that users have the Create and Share Content Deliveries for Chatter Files permission (ChatterFileLink). This is usually enabled by default for standard profiles and can be enabled for custom profiles when other user-level permissions are enabled.

For external users:

If you want to share files with users outside your organization (e.g., in a community), you need to enable the relevant settings within the community's setup and potentially configure Files Connect.

3. Sharing Files:

Uploading Files:

Navigate to the Files tab in Salesforce and upload the desired file.

Sharing Settings:

After the file is uploaded, you'll see a dialog box where you can configure sharing settings.

Share with People/Groups:

Select the option to share with specific users or groups. You can choose whether they have view or collaborator access.

Share with Link:

You can also generate a public link to the file, allowing anyone with the link to access it.