Skip to main content The last day to register for a Salesforce or Tableau exam is June 30th. Learn more about the new Salesforce certification experience coming July 21st.

Feed

Connect with fellow Trailblazers. Ask and answer questions to build your skills and network.

SF will only allow me to change field level permissions through Schema Builder. Then if I edit the field at all, I have to go back into Scheme Builder and redo the permissions. It wasn't this way yesterday. How do I troubleshoot? 

 

#Custom Fields

1 answer
  1. Divya Chauhan (Kcloud Technologies) Forum Ambassador
    Today, 5:15 AM

    Hello @Alec Weinberg

     

    If field-level permissions are restricted to Schema Builder and reset after field edits, troubleshoot as follows: 

    In Setup > User Management Settings, enable 'Field-Level Security for permission Sets During Field Creation'. 

    Please make sure your profile has 'Manage Profiles and Permission Sets' and 'Customize Application' permissions. 

    Check Object Manager>[Object] > Filed and Relationship > [Field] View Filed Accessibility for permission sync issues. 

    Verify if permission persists in Schema Builder after saving: reverting suggests caching/metadata issues. 

    Review the Setup Audit Trail for recent changes affecting permissions. 

    Clear browser cache or test in a sandbox to isolate the issue. 

    Use Permission Sets (Setup > Permission Sets >[Permission Set] > Object Settings >Edit Field Permission) to bypass Schema Builder. 

     

0/9000
3 answers
  1. Today, 5:14 AM

    Hi , 

     

    I've seen a lot of similar questions in the past few days, so I'm wondering if there's some kind of problem. 

    I encourage you to get help from the Trailhead support team.

0/9000
2 answers
  1. Evaldas Zaranka (Evaldas) Forum Ambassador
    Mar 20, 2022, 9:09 PM

    Salesforce testing it's usually called QA engineer or something like that. 

     

    Salesforce tester should have a solid understanding of the platform to perform negative and positive tests + regression testing 

0/9000

Hello there, everyone?

How are you doing?

I am having a problem with an email template and it is giving me a headache since I am not able to understand what is happening.

It is in a journey and, althougt the UI/interface tells me that users got it (I can see the number of users that went through that email), when I enter to the email analytics I see that the sends are zero. It seems the users follow the path but the email behave itself as it is not there. I can assure users did not receive the email because I am in the DE and I did not get it.

Has this happened to you before? Do I have to check something specific on the template? As I was saying, I could not find the problem.

The journey settings are ok.

Hope you can help me.

Thank you for your time,

Iván OZ

#Marketing Cloud
2 answers
  1. Today, 5:08 AM

    Hi @Iván OZ

     

    Have you tested the email by sending a test sample to your email address before doing the actual send? If not, first send a sample to yourself using the same sender profile and send classification. If you receive the test email, then it should be fine, and it will also work correctly in the actual send. If you do not receive the email, then you need to check the email content — for example, whether any AMPscript is used that may be causing an error. I have also faced this issue before, and in most cases, the error was due to AMPscript. 

     

    Additionally, you can check the Journey Send Tracking in Email Studio to verify whether the email send is completed, still in the queue, or failed. Sometimes, the Triggered Send

     might be paused. If it is not paused, try pausing it first and then reactivating it. After that, check if the issue is resolved. 

     

    Thank you

0/9000

We observed that hold, resume and other telephony events are available during a one to one call however, when in a three way call Salesforce does not seem to trigger any telephony events mentioned in the toolkit API documentation. Has anyone been able to achieve this as part of any SCV implementation.

0/9000
3 answers
  1. May 29, 5:10 PM

    HI @Rama Sai Kanduri

     

     

    I am a member of Trailhead Help, Could you please let us know if you have followed the above suggestion and the issue is resolved? If yes, please mark that response as the best answer which helped you to resolve and close this thread.

     

    If you are still facing any issues with this unit , please kindly provide a few more details of the badge & URL on which you've got stuck and the error message would be helpful.

     

    Looking forward to your response :)

     

     Thank you !  

    ++TrailheadHelpFollowUp 

0/9000

Did anybody face this issue? When I'm testing the "messaging" from Embedded service deployment settings, and hit chat icon and send a message, the chat window just blanks out and no messages are received from this test vf page to salesforce agent. 

Seems *.salesforce-scrt.com is being blocked by company firewall

 

 

0/9000

 Hello. 

We are currently using MIAW (Messaging for In-App and Web) to respond to inquiries from end users. For example, is it possible to automatically launch a chatbot when there is no activity from the end user on the FAQ site for a certain period of time (such as after 1 minute of opening the FAQ site)? 

4 answers
  1. Today, 4:48 AM

    @Sudhakara Reddy Peddi

     

    Thank you very much for sharing this information.  

    Once the feature is released, it appears we will be able to display a prompt that guides users to the chat based on the duration of their visit to the site. We will review this internally. Your support is greatly appreciated. 

0/9000