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Kun Zhang (developer at Sompo) asked in Certification Exam Resources
Jun 22, 3:10 AM
Salesforce Salesforce Java Script Developer 1 exam was suspended

My JS1 certification got suspended  while I was entering the exam and I got the below response from Kryterion, 

After i installed LockDownBrowserOEMSetupapplication.  

The staff at webassessor end helped me adjust the exam times twice.  

When I went in again, I did nothing but suddenly stopped my exam.  

I didn't receive any warning. Even worse, I didn't see the question and was forced to quit the exam. 

 

"Your exam has been suspended. We are unable to effectively and properly proctor your exam due to your failure to meet certain behavioral or environmental requirements identified by the test sponsor. You have been alerted of behaviors or testing environment infractions that inhibit effective proctoring and you have acknowledged these alerts. The permissible limit of alerts set by the test sponsor has been reached. For this reason, you may not continue your exam. Your responses received up to this point will be reviewed or submitted and your test sponsor will notify you of the final results, if applicable." To be honest I didn't do any malpractices during the exam. i showed test area and room clearly.  

 

I have already opened a case with the trailhead support team. Case no. #470809290 but no response yet. 

 

This very much disheartening to see this happing after putting a lot of efforts to prepare for the exam.  

 

I sincerely request the team to look into my case and suggest further steps to reschedule my exam at the earliest possible. 

 

Hoping to hear back soon.

8 answers
  1. Kun Zhang (Sompo)
    Today, 2:14 AM

    Dear  

    Thank you for your reply . 

    The content of the other letter is as follows. No specific solutions or clear explanations were provided. 

    Therefore, I felt extremely frustrated. The exam was cancelled before it even started, and the registration fee was wasted as well. The feeling of having nowhere to explain oneself. 

    --------------------------------------------------- 

    Thank you for your interest in becoming a Certified JavaScript Developer I. 

    As a participant of the Salesforce Certification program, you are required to accept and adhere to the terms of the Salesforce Certification Program Agreement and Code of Conduct. For online proctored exams we also require that you follow our Online Proctoring Requirements policies. 

    Trust is our #1 value at Salesforce, and we have a zero-tolerance policy for misconduct related to our certification exams, and prohibited actions as described in our Credential and Certification Program Agreement and Code of Conduct, which you accepted on Certified JavaScript Developer I. Participants in the program must take no action to compromise the integrity or confidentiality of any Salesforce certification exam. Disclosure of exam content, circumventing or attempting to circumvent Salesforce security mechanisms, providing or receiving assistance during an exam, using unauthorized test aides, and other acts of misconduct are strictly prohibited. 

    Your certification exam session on Certified JavaScript Developer I was suspended by your exam proctor. Our team has reviewed your exam session and confirmed the following: 

    There was concern that your testing session was not meeting the standards provided in the Salesforce Credential and Certification Program Agreement and Code of Conduct. 

    This exam has been cancelled and we are unable to provide a voucher for you to reschedule. 

    If you wish to register for any Salesforce Certification exam again, we require that you schedule all exams to be taken in-person at a Kryterion testing center. When scheduling your exam, you must select the “onsite proctored” option and choose a testing center location. 

    Attempting to circumvent this restriction, or should another incident occur, further action will be taken that will result in earned certifications being revoked and further action could be taken that can lead to removal from the Salesforce Credential Certification Program. 

    If you have any questions, please reference the Salesforce Credential and Certification Program Agreement and Code of Conduct. You can also respond to this email or submit a case with the Trailhead Help Team. 

    Regards, 

    Trailhead Credential Security Team

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Nayana Sebastian (Tech Lead at Thinktank) asked in #Trailhead Challenges
Today, 12:59 AM
Stuck - unable to connect to playground org

Created a new playground for the Agentforce hands-on challenge. But unable to connect to the org at all. Tried to reset the password, but got the "hint missing. contact admin" prompt.  

Any ideas other than waiting it out to expire and create another one?  

Thanks in advance! 

 

PS: Already raised case with Salesforce, no response yet. 

 

#Trailhead Challenges  #Agentforce  #Hands-OnChallenge  #Trailhead Playground

2 answers
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Ana Carolina Flores Guillen asked in RAD Women - Program Information (PUBLIC)
Today, 1:58 AM
any support study material suggestions to someone who has no experience or training in Apex and would like to start learning?

hello community! I have experience in sales and MC , I continue adding up knowledge gradually and as per what I need to thrive in the projects I participate in. I would like to learn more tools to troubleshoot complex bugs or implement requests a bit on the technical side that come in as functional consultant. I am in the waiting list and will continue attending the informative sessions you invite us to. Still , I would like to know is there anything extra easy you have at easy reach to understand how to learn apex from zero and understand. I must say there is an overload in my senses with so many youtube videos available. I don´t really know what to play so that I can build up the knowledge. Any suggestion is welcome! thank you all!

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Belén Bondoni Salas (Talento Tech) asked in #Trailhead Challenges
Today, 12:53 AM
Control What Your Users Can Access

Hi! I hope you are well here.  

 

I am receiving the following issue: 

Challenge not yet complete in Brave Bear Playground

We can’t find the ‘Sales User Muted’ muting permission set related to the ‘Sales User’ permission set group 

 

Please, I'll be very grateful if you can send help with this. 

 

Thanks!

 

 

 

 

#Trailhead Challenges

3 answers
  1. Keiji Otsubo (Fukada Electric Co.,Ltd.)
    Today, 1:04 AM

    Hi , 

     

      

    So, the instructions were unclear to me as I created the Sales User Muted under Permission Sets and not Permission Set Groups. I in a workshop to complete my admin certification. Another student help me to identify this issue. Once I created the "Sales User Muted" within the Permission Set Groups, I was able to pass the Trailhead module.  

     

    https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX000000UKJh

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Samuel Kaplan (SMTS at Salesforce) asked in #Trailhead Challenges
Today, 12:37 AM
My own salesforce org?

Am I am able to have my own, salesforce org, to use for my own work purposes? Context: I am a salesforce employee.  

 

#Trailhead Challenges

1 answer
  1. Ajaypreet Singh Saini (Grantbook) Forum Ambassador
    Today, 1:47 AM

    Hey @Samuel Kaplan, No, a Salesforce Developer Edition org should not be used for professional work or as a production environment for a business. It's designed for learning, development, and testing of Salesforce features and functionalities, not for handling live business data and transactions 

    You need to have a paid salesforce org for business use.

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Daniel Hochee asked in #Salesforce Developer
Jun 18, 10:24 PM
How to Get JSON with Null Fields from Query

Let's say I have a SOQL query in Apex like this: 

  cases = [SELECT Id, Field1, Field2, Field3 FROM Case WHERE Id IN :ids]    I want to serialize the result to JSON but include all fields, even if the values are null.    The documentation indicates that JSON.serialize() omits null values even if the suppressNulls param is false.    I know I can manually map the result to a Map<string, Object>() instance to enable serialization, but then I effectively have to write every field name three times, and I'm trying to keep this DRY, and there are many fields.    Is there an approach I can use that let's me write the query once and end up with all requested fields in the JSON?    @* Salesforce Developers * 

2 answers
  1. Tom Gagne (H.W. Kaufman)
    Today, 1:35 AM

    Maybe the problem isn't in the way the JSON is generated, but in the way it's consumed. 

     

    We work a LOT with JSON.  To make it easier (because we can't control how the JSON is generated), we built a library that simplifies accessing JSON by deserializing into map<string, object>. 

     

    That class has fun methods like getString(), getDate(), getDecimal(), getStringList(), etc., but each of them includes an "ifAbsent." If captured its essence is below

    public string getString(string aKey, string valueIfAbsent)
    {
        object value = aMap.get(aKey)
        return value == null ? valueIfAbsent : String.ValueOf(value).trim();
    }
    public string getString(string aKey)
    {
        return getString(aKey, null);
    }

    There's more code than that because our class handles arbitrary nested paths and other fun stuff, but the gist is above. 

     

    With this approach, 

    1. it doesn't matter if the value is in the map or not, your code can handle it correctly
    2. with the accessor methods for each type, your code doesn't have to do all the casting everywhere.
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Stathis Triantos (N26) asked in #Trailhead Challenges
Jun 1, 8:38 PM
It looks like the Use Sales Coach Agent permission set was not assigned to the correct user.

Dear team, i am getting the following error that is posted from other people as well: ' It looks like the Use Sales Coach Agent permission set was not assigned to the correct user.'

  • The Sales Coach Agent has created and assigned to the right permission set.

Could you help me define the issue with this challenge (Enable Sales Coaching in Agentforce)?  

Thanks, 

ST 

 

 

#Trailhead Challenges

12 answers
  1. Abhi Neupane
    Today, 1:33 AM

    This issue still  happening 

     

    Update: I changed the last name and First name and added "Use Agentforce SalesCoach" permission set to my user.  Issue is resolved

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Nao Shiomi asked in #Apex
Jun 20, 8:19 AM
I want to specify the email sent by triggerUserEmail.

I'm currently building a process in Salesforce that involves the following steps:

  1. I create a new case using a screen flow.
  2. After the case is created, I invoke a case assignment rule from an Apex action within the flow. In this Apex code, I've set Database.DMLOptions.emailHeader.triggerUserEmail = true.

With this setup, when a case is assigned to a specific queue, the members of that queue receive a standard email notification with the subject "A case has been assigned to you."

However, my intention is for a specific email template (email alert) linked to the assignment rule to be sent, not this standard notification. It seems that the email I've configured with the assignment rule isn't being used.

Is it possible to specify the email sent by triggerUserEmail? 

 

#Apex

2 answers
  1. Abhishek R (Brysa)
    Jun 20, 8:39 AM

    Hi @Nao Shiomi

    , 

     

    By default if send by is not specified it will take the user specified in process automation user. 

     

    You can create org wide default email address, get that verified and try to trigger the email using the email address. This should be possible ideally. I haven't explored specific method emailHeader.triggerUserEmail. 

     

    Do let me know if that works. 

     

    Thanks

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