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What is the business use case? How are you tracking that data? Is client receiving services over time connected to Benefits or is it more about the connection between Cases and the Programs? I've only been actively using NPC for the last 6 months or so, but it seems that it's up to you which approach makes the most sense. FWIW I lean towards Care Plans because of Benefits and Benefit Disbursements. I think most important is to make the choice and do it consistently for the same use case. 

Hi @dhanya shaji

Try installing the package in the new playground. 

Hello @Benjamín Alva have you created a specific dev edition as asked in the beginning of the superbadge : Developer Edition org with special configuration ? You should be able to find the Einstein Setup menu item from there. Then to be able to validate, make sure to connect the dev edition to your trailblazer profile. Eric 

Hello @SRUJAN KUMAR GUDALA make sure there is only one lightning page with the requested name. Please go to the dropdown in the top ribbon in lightning page builder, or see the lightning pages list present in object manager > contact. Make sure there is only one page with the expected name (and the configuration adjustments required), and delete the other ones if that is not the case. Eric

Hello @Hithashree Banadka strange.. that should be present in the Custom Data Cloud and Einstein AI Playground you are requested to use. Please check that there is no filter present on the flow list. Otherwise try to detach the playground, and create a brand new one. Eric

Hi @Ashwini Garwandha (Salesforce)

As I mentioned initially I had BRE installed and available because I was able to build a lookup table, a decision matrix and an expression set and put them into a flow, And all worked fine until couple of days ago when suddenly the lookup table vanished, the expresion set vanished, the matrix vanished thus making the flow failing. I went into the Setup -> Search, type in these components and there is no BRE, no lookup table, no expression set, nothing coming from Search / Quick Find .. All gone.  

So to answer you again my Developer Edition  was provisioned with BRE but now somehow got removed or deactivated or something happened ..

Thanks for the update. If you're working within the Aura template and not comfortable with code, one workaround is using the HTML Editor component on the Experience Builder page, just like others mentioned. It lets you embed Google Drive folders or individual Slides via iframe without custom development. 

If you’d prefer something more manageable, especially for maintaining shared links or organizing multiple files, you could also try using no-code integration tools.

The easiest way is to run a report on Campaign Members with the fields you need, then export it to Excel. For automating or scheduling that export, a tool like Skyvia (https://skyvia.com/data-integration/integrate-salesforce-excel) can handle it without rebuilding the report each time.

If you're trying to display the contents of an HTML field directly in the body of an email (rather than as a link or encoded text), the key is how you're referencing the field. In most cases, standard merge tags treat HTML content as plain text unless explicitly rendered. 

If you're using Classic Email Templates, switching to a Visualforce email template can help, it gives you full control over how fields render, and lets you insert HTML fields directly with proper rendering. 

For Lightning Email Templates, make sure you're placing the field in an HTML component, not just as plain text. Also, check that the field type on the record is set up to support HTML output (Rich Text Area).