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Hello,

I am unable to pass this challenge although it seems like a simple one. I keep having the same error message "Can't find a new Product Support case for Pyramid Construction." even though I just created the case and it is related to the Pyramid account. Has anyone had the same issue ? How did you fix it ?

 

I tried created a new playground but it ended up the same ...

18 answers
  1. Today, 2:36 PM

    All the steps mentioned here helped me solve the problem. Thank you.

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1 answer
  1. Today, 2:08 PM

    hi @Shivangi Singh

     

    Try unchecking the checkbox "deselect the checkbox Restrict picklist to the values ​​defined in the value set" in Picklist (Multi-Select) Options in the settings for "Close Reason".Please make sure that you don't have any apex logic or validation rules to prevent insertion. Do try in a different browser as well. 

     

    Thanks

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Hello guys i'm makign the Add Flow to tomplate on agentforce innovator, however the instruccions are different as the playground regarding the type flow to create 

 

This is how it shows on instruccions  

Add a Flow to template

 

And this is how it looks on the flow builder  

 

Screenshot 2025-07-26 at 11.09.46 AM.png

 

 

Which flow type should I used?  

 

 

 

#Trailhead Challenges

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4 answers
  1. Today, 1:38 PM

    I have completed all the task assigned for (Quick Start: Build a Service Agent with Agentforce

    ),but still it is showing this issue  

    Step not yet complete in Agentforce

    We can't find that the Experience Management topic has been added to the CC Service Agent. 

    do i need to delete current cc agent and reinstall once again or you will resolve the issue  

    proof: 

     

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2 answers
  1. Jul 23, 5:56 PM

    Hi @DEVISRI BOMMINAYUNI, Thank you for reaching out to the Trailblazer Community. Can you please confirm if you're still seeing an issue? If yes, can you please mention the Module and Unit name (or) URL so that we can look into it and can help you further?

     

    If your issue is resolved, can you please mark the appropriate response as "'Accepted Answer'” or post the resolution that helped you in resolving this issue? So that it can help the other Trailblazers.

    Thank You!

     

    ++TrailheadHelpFollowUp

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Please fix the following:  

 

 | The API name you entered is already in use. Enter a unique API name.The label you entered is in use. Enter a unique label. 

 

I do not see the option to delete the API 

 

#Trailhead Challenges

1 answer
  1. Today, 1:02 PM

    Hi @Pavin Thomas

    - Please check for another field with same API name and utilize that or delete that and readd. 

     

    Please do share details of challenge. It can be same for field,recordpage,actions etc. 

     

    Thanks

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