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We can't find that the ‘Manage Job Applications’ permission set grants read and edit object permissions for Job Application. 

 

#Trailhead Challenges  #Trailhead

13 answers
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I've been having issues with the new case threading behavior since we switched to that from RefIds. We have about a dozen different case queues that different employees on various teams are using, both logged into Salesforce and via replying to case emails to customers through email (mainly using Outlook Desktop client. In this case users' individual work emails are bcc'ed when they reply out of their case queue, and they might respond to the customer's email through Outlook, which adds the latest email to the case).  

 

That works fine as long as the case stays in one queue. The problem comes when a user has to consult another team or forward the case on to another team's case queue. When the user cc's another case queue (and then goes and closes their own case) they expect for a new case to be created in the other team's queue, but that's not the case. Even when forwarding an email to another queue, the email header id is the same and there is no way to disassociate any subsequent emails in the thread from that first case. Is there any way to configure that a forward of the thread from within Outlook will create a new case in the queue that it's forwarded to? As much as I tell end users to log into Salesforce and transfer the case to another queue, sometimes they forget (they're often working in Outlook, not Salesforce), or they don't have access to the original case, and their assumption is that forwarding an email to another case queue should create a new case in that queue. That assumption does not seem unreasonable to me, and the result is that customer emails are missed. I'm looking for any way to make case email threading and case forwarding more intuitive for them and create cases in the additional queues when multiple email-to-case aliases are looped in.

3 answers
  1. Today, 9:44 PM

    Has anyone had success using automation to achieve this based on user action? For example, if a customer replies on an existing Case thread, but the topic is unrelated, could we implement a button to make a new separate case and strip out the existing threading? I'm hoping we could avoid using Apex for this, but not sure if that's possible.

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Using one flow, I'd like to mark the First Response Case Milestone as "closed" as soon as there is an outbound email message logged on the Case. I'm struggling to set up the flow, but feel like I have the logic defined. It's triggered by the "Email Message" object. 

 

"As soon as the user sends the first outbound email to the customer on the Case, mark the "First Response Milestone" complete on the related Case, then populate the "Last Outbound Email" field on the Case record with the (NOW) time/date." 

 

The "Last Outbound message" should be saved to the Case Record after the Case Milestone is marked completed.  

 

Thoughts on flow setup? Thanks! 

3 answers
  1. Today, 9:41 PM

    I think I know what was happening on this one. The milestone criteria was being fulfilled but the completed box was not being checked. Once I got the completed box to check at the same time as the milestone criteria was fulfilled, the individual milestone stayed attached to it's Case and no longer disappeared. Thanks!

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Have a good day, dear colleagues. I was following a customized Trailmix by a 3-star ranger. I recommend it for beginners, Link. I have noticed that some Superbadges have been removed from Salesforce. Does anyone have got idea why they did it? For example, Business Administration Specialist

is not available anymore. Thanks for reading! 

 

Best regards, 

Elnur Huseynov 

 

#Trailhead Superbadges  #Trailhead

1 answer
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I'm trying to create a free Developer Edition org and I have noticed that the sign-up form does not include anymore the username field. It only asks me to enter my email so when I complete my data and send it, the org is nos created and I get an email saying that the org already exists. 

 

I suppose that Salesforce's intention was not to reduce the number of free orgs someone could setup. Also I suppose that they don't think that we should create a new email every time we need to setup a Developer Edition org for some practice.  

 

Could someone help me with this issue?. I couldn't find a solution. 

 

Regards, 

 

Gustavo. 

 

#Salesforce Developer

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Ao clicar na opção de criar um objeto usando a planilha ocorre o erro no print em anexo. 

 

 

 

#Trailhead Challenges

1 answer
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Hello Trailblazers, 

I am currently developing a page that lists various Page Designer pages, sorted by their creation date. 

While the Business Manager clearly displays a creation date for each Page Designer page, I have not found any method or property in the documentation that allows access to this information through the Page object. 

Does anyone know if the creation date is accessible through any API or another approach? Or is this information restricted to the Business Manager interface only? 

Any guidance would be greatly appreciated. 

Thank you in advance!

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I have created Proper action plan template and associated it with assessment task definition (of type inventory check). This also has a assessment indicator definition associated to it. My action plan template also has normal task in addition to assessment task.    Now when I publish my action plan template and create an assessment plan against a visit, then an assessment task and normal task is getting created. I can see both these records as creator(admin)    But now when I login as the sales rep, I'm not able to see the assessment task record. That object itself comes as full blank. In Profile of the rep CRED is already given for that object    Retail store KPI record is also there with same assessment indicator definition (Without In-store location category, as this field is disabled for me as an admin as well. )    Retail Visits KPI is also not created when action plan is created.     Help me solve this complex puzzle called salesforce. I read all documentation from help.salesforce.com, unable to solve this    Retail visit KPI record also is not getting created.     

1 answer
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UPDATE

: After investigation, it seems that filters that have been added to context are causing the error. The workbook opens fine when all filters have been removed from context, and does not allow me to add filters to context without producing the same error. Is there a solution for this? The context is necessary for the calculations we are doing. 

 

I get the following error and the workbook is completely unusable. I can only access the workbooks when switching back to one of the 2024 versions 

After upgrading to version 2025.1 of tableau desktop, I am no longer able to open some of my workbooks

 

#Tableau

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1 answer
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