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Hello,

We are looking at still based routing for Voice to hopefully give the agents the ability to move agents between types of calls on the fly in omni channel. Is anyone successfully doing this? Or knows a better way to be more flexible? Currently using routing profiles with mapped queues in Amazon and admins have to update users routing profiles to move queues/take different types of calls.

Thanks

Andy #

#Trailhead Challenges

Hi 

I have a checkbox formula field that becomes true when a certain date field value is equal to today's date. 

I also have a schedule flow that runs everyday against the object that contains the formula field. 

From my understanding, formula field are calculated at runtime when the user open the record. 

However, is it possible to use this formula in a Get Record element of the above flow as a condition in order to get the records based on the formula field value? 

Thank you in advance, 

Bests 

Hello, 

• we started working with MIAW and want to implement SLA tracking - what is the best solution? (as I understand we can not use entitlement functionality - because it is only for the cases? if not -how can I use it for messaging sessions)
• we want to prioritise messages in the omnichannel based on related (if we have it) account tier (field on account) - how can we achieve this?  
   

any help would be highly appreciated <3  

I'd like to add a confidentiality disclaimer to the body of all auto-generated emails that are sent out when someone subscribes to a Salesforce report.  Is it possible to modify or customize this?  If so, could I get instructions on how to do so? 

Thank you for the help! 

I am displaying a collection of records in a data table. When a user selects a record, the details of that record are displayed using a screen action component. The user can then check a box labeled "Add Comments", which reveals a text input where they can enter comments related to the selected record.

After entering their comments, the user clicks an "Action Button" labeled "Save Comments", which triggers an autolaunched flow to save the comments to the selected record.

My current challenge is this: After saving comments and returning to the data table to select a different record, the previously entered comments are still displayed on the screen. I would like to:

1. Refresh or update the entire record collection displayed in the data table to reflect any new changes (i.e., newly saved comments).
2. Clear all previously entered values (especially the comments field) from the screen flow when a new record is selected.
3. Ensure that if the user selects the same record again later, all previously saved comments (including the newly added ones) are correctly displayed.

How can I achieve this functionality in the flow to ensure a clean user experience when switching between records? @Adam White @Eric Smith

Hi everyone! 

I'm trying to write a SQL query in Salesforce Marketing Cloud to identify invalid email addresses in a Data Extension. 

Does anyone have a sample query or best practices to detect invalid or malformed emails (e.g., missing domain, wrong format, etc.)? 

Thanks in advance!

 I’ve been trying to get in touch with a Salesforce representative to help me determine which package would be the best fit for one of my clients. 

 I need some very basic information, as well as a step-by-step guide on how to purchase the licenses or packages. 

 I already submitted a form on the Salesforce pricing page, but I haven’t received any reply, and the phone numbers listed don’t seem to be working. 

Hello, I need help. I'm trying to create a flow to save the PDF information in notes & attachments from the quote to the opportunity, but I'm facing some difficulties. Here is the screenshot of the flow I created. This quote I used in the debug has 2 files in notes and attachments, but the flow is not finding them. I appreciate any help in advance.