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Hi, I wonder if someone can help. I have a Salesforce flow with the email alert. When the opportunity is closed won the email is sent to users from the the recipients list from the email alert. This stopped working since March, only for one user. The user has identical profile, permissions and email settings as other users. Nothing changed in the flow. He is the only user when he closes the opp as won, the email isn't delivered to him and others as this is how it's working for others. There is an integration with Gmail, IT checked, all seems OK. His email is verified, email deliver-all emails, checked junk-empty.  The user can send and receive emails from salesforce,  from chatter etc. What could be the issue? Thank you   

The user is among these receipients: 

The flow works fine, only one user stopped receiving emails from his own closed-won  opps and other users from the list do not receive them. Thanks

Hi All, 

While Creating the New picklist field I have Unchecked the checkbox

#Reports & Dashboards  #Salesforce Admin  #Custom Fields

Hi all, I need help regarding field-level permissions and inline editing in reports on Salesforce.

I have a user named OBD, whose profile is CSSD, and this profile has Read-Only access to the Quote object.

I want this specific user to be able to edit the Competency__c field on Quote records.

I’ve already created a Permission Set that grants Read and Edit access to the Quote object, and Edit access to the Competency__c field, and I’ve assigned it to the user.

The goal is to allow this user to edit the field directly from a report using the "Enable Editing" feature in Lightning reports.

However, when I log in as OBD, the field is still read-only in the report and cannot be edited.

Is there anything I might be missing to make inline editing in reports

 work for this specific user? 

 Appreciate any guidance—thank you in advance! 

Having spoken with SFDC Support they have said that my email-to-case Case responding wasn't working because with the routing address outbound details you need to sign in to the account you want to send responses from, in this case the email address is an Outlook shared mailbox. But an Outlook shared mailbox it doesn't have a login so I can't login to the 'external service' as the outlined email address mailbox. 

I'm surprised there isn't an easily available workaround because it seems it would always be a Outlook shared mailbox that someone would initially be emailing, with email forwarding to SFDC email-to-case, in order to create the case, allowing multiple people to access the inbox. 

Has anyone found a solution to this?    @* Salesforce Administrators *

@* Service Cloud *

Hi Guys, 

I'm using salesforce recently released flow approval process, in which we have option to send custom notification to approver. I configured all required configuration still I'm not able to get the email notification as a approver. Could anyone please suggest if I've missed anything to configure. 

Thanks 

@Andy Engin Utkan

 @Alex Pisani

 @Tiffany Oda

@Jessica Langston

#Trailhead Challenges

I have a Custom Object - B.D Opportunities and there is a Parent Opportunity No on the Record

If, an Opportunity is a parent Opp and has another Opportunity related,there is a requirement for the Related Checkbox to be checked  

I have tried to do this will a flow

In the Example above the Parent Opportunity Number Opp No - 0063, on  

Opp No - 0066, equals the Opp No - on Opp No - 0063  

Parent Opportunity Number = Triggering B.D. Opportunity__c>Parent Opportunity Number > Opp No 

so I changed to 

Parent Opportunity Number = Triggering B.D. Opportunity__c>Parent Opportunity Number > record id 

There are no errors but it is not updating the Related Opportunity field on the Parent Opportunity 

I am not sure what I am doing wrong 

Can not find the pre defined data library. stuck at challenge 1 itself 

 Hello. 

We are currently using MIAW (Messaging for In-App and Web) to respond to inquiries from end users. For example, is it possible to automatically launch a chatbot when there is no activity from the end user on the FAQ site for a certain period of time (such as after 1 minute of opening the FAQ site)? 

 My UI is completely different and because of that I'm not able to access the steps from the trailhead for Agentforce for Sales

How can I enable the right UI?I have disconnected and reconnected new playgrounds 2x and nothings changed on my end.

I followed the steps on going to the datacloud challenge but my goal is to complete the

I am not sure why the answers on some of these post recommend going there : 

• After disconnecting the ''epic.xxxx@orgFarm.th' org, open the Data cloud challenge (https://trailhead.salesforce.com/content/learn/projects/create-a-data-stream-in-data-cloud/create-a-data-stream) and click on Connect Org button at challenge page and reconnect the org and click Yes, Save It button.

To confirm the challenge I am trying to complete is https://trailhead.salesforce.com/content/learn/projects/build-your-first-sales-coach/enable-sales-coaching-in-agentforce?trail_id=become-an-agentblazer-innovator 

This is what my Agentforce for Sales UI looks like

#Trailhead Challenges