Hello! We have a global marketing team that leverages account engagement for internal and external email communications. Before they send out any global notifications, they create an email per language, and send it out to the corresponding contacts. The ask is, is there a way to create 1 email template that when sent to a list of customers, the customer receives the email translated in their country/language preference? I appreciate any and all insight, it has been a few years since I have worked with account engagement. Thanks!
Yes, the recipient will see their version of the content in their preferred language with 1 email via dynamic content.
While creating the dynamic content block, you need to select the field. Just make sure this field is available and contains values, example : consider Language as field then Language = French - block1, Language = Spanish - block2, so on. Also, there is a default block (where you add English as default content). If a record doesn’t have a value in the Language field, the default block will be displayed.