1 answer
Hi @Tejas Padol, try checking this out-> https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007X71ARSAZ
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Hi,
How can I check who are the members included in the NOT SENT aside from automation extraction?
1 answer
Nobuyuki Watanabe (NAC / FPT Japan Holdings Group) 
Forum Ambassador
Hi, @Lara Camille Desacula
The only method to check the number of 'Not Sent' in the Email Activity of Journey Builder is through the NoTSent Extract in Automation Studio. This extraction includes List Detective etc and can also capture hard errors from Journey Builder.
Occasionally, the count of 'Not Sent' in the Email Activity of Journey Builder may differ from the numbers extracted by NoTSent Extract. In such cases, it is recommended to create a case with Salesforce Technical Support as there might be a possibility of internal errors.
Hello,
I'm trying to retrieve the most recent activity of a customer, specifically focusing on actions like the most recent email they have clicked or any updates made in MC (record updates). Is there a way to query this information within Salesforce Marketing Cloud?
Thank you!
2 answers
Lukas Lunow (CloudWise)
Forum Ambassador
@Rithvik Singh please avoid posting link-only answers, as per this post: https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX000000nfvT0AQ
@Lara Camille Desacula you will need to query data views (click and open in particular) to get insights into recent engagement from your subscribers. @Mateusz DÄ…browski has a comprehensive guide here: https://mateuszdabrowski.pl/docs/config/sfmc-system-data-views/
I also recommend this tool for building queries: https://dataviews.io/
You can’t query changes to subscriber data, as these are not being logged anywhere - you can only see the current data in data exteions.
Hi everyone,
We’re planning a large data update in our Salesforce org and are looking into temporarily disabling some automation to improve performance during the process. Some of the flows we identified were automatically created by the Marketing Cloud Connect package
.
Before doing anything, we wanted to ask:
- Has anyone here safely disabled these MCC-generated flows before?
- What was the impact on data syncing or triggered sends?
- Any tips or best practices for turning them off and back on without breaking the connection to Marketing Cloud?
Would really appreciate any insights or experiences you can share.
Thank you!
2 answers
Hi Lara,
- MC Connect relies on these flows to sync objects like Leads, Contacts, and Campaign Members to Marketing Cloud. Disabling them may halt synchronization.
- Triggered sends tied to MCC events (like contact creation) may fail to fire during the downtime.
- Improper restart may result in sync errors, duplicate entries, or require re-authentication of the connector.
Best practices:
- Take backup - Document with screenshots, export metadata if needed, all configuration relted to flows.
- Notify marketing users that triggered sends will not function temporarily.
- Pause synchronization in marketing cloud.
- Process during low impact hours, test on lower environment with minimum data first.
- Reenable flows slowly, one by one.. Test the functioning properly.
Hope this helps!
Thank you,
Aishwarya T.P
Solution ArchitectNTT Data Inc.
I've recently added a new field to a recipe in CRM Analytics and re-ran the data. However, the new field isn't appearing as an option when I attempt to create a report or dashboard. I've ensured that the field is included in the recipe's dataset. What steps should I take to make this field available for reporting and dashboard creation?
#Flow
1 answer
Hi @ames Smith
- Make sure that the newly added field is available in output element (You might have missed to select the newly added field in output element)
Ensure that the field is accessible for your user
Thanks
Hello, Trailblazers!
I did stumble on the very first challenge of Agentforce for the Service Superbadge Unit.
Error says:
Challenge Not yet complete... here's what's wrong:
The Agentforce Data Library setup is missing the required Code of Conduct PDF configuration. Please allow sufficient time for the configuration to complete.
- I uploaded the file and waited around 30 minutes. The status in Agentforce Data Library is 'ready'.
- I uploaded the same file and waited several times
- I created a totally new org and repeated all actions once again
The error is the same. I want to complete 'Become an Agentblazer Innovator', but I just can't because validation doesn't work properly, or there is some other problem
Please advise, it's getting on my nerves...
#Trailhead Superbadges #Agentforce
12 answers
I created one More org and repeated the actions. Used clean Microsoft Edge and it passed. Not sure what the problem was, but it's very strange.
Getting an error while trying to edit flow "Create Check-in Guest Event
" in Trailblaze org. Please help
"
We can't open this flow right now. Please try again. Error ID: 736080051"
"
#Trailhead Challenges #Flow #Trailhead
3 answers
When attempting to open or update a corrupted or partially deployed Flow, particularly one produced by Trailhead challenges, packages, or unsuccessful deployments, this well-known Salesforce problem occasionally arises in Trailhead Playgrounds or Developer Orgs.
To resolve this, try these steps:
1) Try Launching an Alternative Flow Version
2) Force a page refresh
3) Given that it's at Trailhead Playground, the simplest way to recover could be:
-> Launch a fresh playground -> Restart the task
My JS1 certification got suspended while I was entering the exam and I got the below response from Kryterion,
After i installed LockDownBrowserOEMSetupapplication.
The staff at webassessor end helped me adjust the exam times twice.
When I went in again, I did nothing but suddenly stopped my exam.
I didn't receive any warning. Even worse, I didn't see the question and was forced to quit the exam.
"Your exam has been suspended. We are unable to effectively and properly proctor your exam due to your failure to meet certain behavioral or environmental requirements identified by the test sponsor. You have been alerted of behaviors or testing environment infractions that inhibit effective proctoring and you have acknowledged these alerts. The permissible limit of alerts set by the test sponsor has been reached. For this reason, you may not continue your exam. Your responses received up to this point will be reviewed or submitted and your test sponsor will notify you of the final results, if applicable." To be honest I didn't do any malpractices during the exam. i showed test area and room clearly.
I have already opened a case with the trailhead support team. Case no. #470809290 but no response yet.
This very much disheartening to see this happing after putting a lot of efforts to prepare for the exam.
I sincerely request the team to look into my case and suggest further steps to reschedule my exam at the earliest possible.
Hoping to hear back soon.
5 answers
Hi @Kun Zhang
If the noise was that much high then yeah that can be a reason. Kindly wait for case resolution and then plan the next steps.
Thanks
I am trying to configure an Agentforce service agent that sends customers emails autonomously. I am following this guide: https://help.salesforce.com/s/articleView?id=ai.agent_email_parent.htm&type=5
This is a developer org with Agentforce enabled, made this dev org in May '25, so pretty sure it has Summer '25 features enabled. I am stuck at the 'Create an Email Configuration for Agentforce Service Agent on Email' step because I don't see 'Agentforce for Service on Email' in my setup. What am I missing? I am the admin in the org. I gave myself the 'Agentforce Service agent configuration' permission, but nothing seems to work.
Is it even possible to create an Agentforce agent in the developer edition that can send emails automatically? I know this functionality is supported in the Developer edition:
https://help.salesforce.com/s/articleView?id=release-notes.rn_asa_for_email.htm&release=256&type=5
Highly appreciate any insight into why I am not seeing 'Agentforce for Service on Email' in my setup.
3 answers
Agentforce for service on email is a new feature and I can't find any relevant document which specifies the availability in developer org. It requires additional permissions.
Thanks
I have created a Service Agent and added a prompt to it. Within the prompt, I configured a flow as an action. All flows are working fine, but the email is not getting triggered on the Experience Cloud site.
1 answer
,
Please check below points.
1. Go to
Setup → Email Deliverabilityand make sure access level is all users
2. Make sure the guest user or authenticated community user has Send Email permission enabled
3. Verify that the email template is available for use
4. Make sure OWD email address is verified
5. If your flow uses Apex, ensure the necessary Apex classes are accessible to the community profile.
Thanks