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#Trailhead Challenges

#TrailblazerCommunity

We just noticed that users that are using the list view 'Pin' are finding that when they navigate back to that tab that the pinned list isn't showing and instead the view is once again 'Recently Viewed' is anyone else having this issue in their orgs. A Google search seems to show that this is a recurring issue the last 5 years, but is anything going on right now to cause this, ie. Summer release - and any recommended fixes?

Hello friends.  

We were excited to see

because we found our chat traffic dropped way down compared to live chat and we think it's because of the look of the default chat button.  

We tried customising the button using the javascript functions but we found that onEmbeddedMessagingBusinessHoursStarted does not work.  

So, we have tried this new feature. And here is what we got. 

We wanted this image to be used as the chat button.  

And this is what it looks like when applied as the chat button in the branding of the embedded service. 

This new feature seems to pack the provided image into default button. 

It's frustrating. It's funny. I feel like I have been pranked.  

Has anybody else tried this new feature with better luck?

@Formulas - Help, Tips and Tricks 

So let's say I have a topic with 3 actions: 

1. Validate Customer By Phone Number (Inputs : Phone Number, Name) 

2. Validate Customer By Email (Inputs: Name, Email) 

3. Validate Customer Address (Inputs: Email, City) 

Each of these actions will return a Boolean value that implies if the customer provided details are valid or not. 

How do I deterministically ensure that these actions run in order? I want the actions to run in the following way: Run the action Validate Customer By Phone Number first.  

IF the action returns true(customer provided correct details) THEN run the action Validate Customer Address.  

ELSE IF the action returns false(invalid phone and name) THEN run the action Validate Customer By Email. IF this action returns true and validates successfully THEN run the action Validate Customer Address. 

IF both Validate Customer By Phone Number and Validate Customer By Email are false then do not attempt the third action and proceed with a different step. 

The order of running action is very important. But I am unable to enforce this. I have tried filters and such as well but they just don't seem to work. 

There is also a problem with implementing this wherein I want the agent to ask the user for inputs that they have not previously given in the conversation. Say if the user has provided their name during some instance in the conversation and it's stored in a variable then I don't want the agent to ask the customer name information again. It must only prompt the user to provide Phone Number and skip asking name to run the action Validate Customer By Phone Number.

Hi, 

Please, I am quite new to omniStudio. I am trying to use Data Mapper to extract the first item of an array and store that in a variable called firstItem. But I am getting the following error when I preview it: 

[  "No valid data returned. Check that Mappings have valid field names"]

I have been using this link as inspiration:

Does anyone know how I can achieve this pls? I appreciate it a lot. 

this is the JSON I am passing:

{"qliRecords":[    {        "id": "005Pw00000Hu6SLIAZ-0Q0Pw000001EXTNKA4-AB11-0 - 249,999 GBP",        "quoteId": "0Q0Pw000001EXTNKA4",        "cartId": null,        "itemId": "01uPw00000KNPa6IAH",        "branch": "001QA00000E6KxJYAV",        "billingAccount": "0013X00004C9LzhQAF",        "billingStartDate": "2025-07-10",        "startDate": "2025-07-22",        "endDate": "2025-07-15",        "initialTermMonths": 12,        "termType": "Annual",        "propertyPriceRange": "0 - 249,999 GBP",        "outcode": "AB11"    },    {        "id": "005Pw00000Hu6SLIAZ-0Q0Pw000001EXTNKA4-AB11-250,000 - 499,999 GBP",        "quoteId": "0Q0Pw000001EXTNKA4",        "cartId": null,        "itemId": "01uPw00000KNPa6IAH",        "branch": "001QA00000E6KxJYAV",        "billingAccount": "0013X00004C9LzhQAF",        "billingStartDate": "2025-07-10",        "startDate": "2025-07-22",        "endDate": "2025-07-15",        "initialTermMonths": 12,        "termType": "Annual",        "propertyPriceRange": "250,000 - 499,999 GBP",        "outcode": "AB11"    },    {        "id": "005Pw00000Hu6SLIAZ-0Q0Pw000001EXTNKA4-AB12-0 - 249,999 GBP",        "quoteId": "0Q0Pw000001EXTNKA4",        "cartId": null,        "itemId": "01uPw00000KNPa6IAH",        "branch": "001QA00000E6KxJYAV",        "billingAccount": "0013X00004C9LzhQAF",        "billingStartDate": "2025-07-10",        "startDate": "2025-07-22",        "endDate": "2025-07-15",        "initialTermMonths": 12,        "termType": "Annual",        "propertyPriceRange": "0 - 249,999 GBP",        "outcode": "AB12"    },    {        "id": "005Pw00000Hu6SLIAZ-0Q0Pw000001EXTNKA4-AB12-250,000 - 499,999 GBP",        "quoteId": "0Q0Pw000001EXTNKA4",        "cartId": null,        "itemId": "01uPw00000KNPa6IAH",        "branch": "001QA00000E6KxJYAV",        "billingAccount": "0013X00004C9LzhQAF",        "billingStartDate": "2025-07-10",        "startDate": "2025-07-22",        "endDate": "2025-07-15",        "initialTermMonths": 12,        "termType": "Annual",        "propertyPriceRange": "250,000 - 499,999 GBP",        "outcode": "AB12"    }]}

I'm currently exploring multimodality with Salesforce Agentforce. I uploaded a PDF file to my Agentforce data repository that helps users resolve common salesforce issues/error. The file includes detailed instructions along with images and screenshots. However, when I queried the Agentforce assistant, it was unable to locate or reference the article. Indexing has already been completed, so I'm unsure what might be missing. 

Do you have any use cases or video tutorials that could help me better understand how to structure or reference multimodal content effectively? I also created a prompt template using the image file, but I'm not sure how that contributes to resolving user issues through the assistant 

Good afternoon, team

I hope you are all doing well.

I’m facing a situation with sending messaging templates through the enhanced WhatsApp channel and would really appreciate your help.

I have a flow in Salesforce that is triggered when a messaging session (MessagingSession object) changes its status to "Finalized." At that point, a WhatsApp messaging template should be sent to the end user.

The issue is that one of the templates is not being sent, whereas if I switch to other templates (configured the same way), the message is sent successfully within the same flow.

The template in question is active, approved by Meta, contains no dynamic parameters, and the flow does not throw any errors during execution.

Has anyone experienced something similar or knows why a specific template wouldn’t be sent, even though it appears to be correctly configured?