Skip to main content Heads Up, Trailblazers! Potential Impact to Playgrounds: We're performing some important maintenance beginning on June 27th, 2025. During this time, some of you might temporarily have trouble creating a new Trailhead Playground. If you hit a snag, please try again a bit later. Thanks for your patience as we work to improve your learning experience!

Feed

Connect with fellow Trailblazers. Ask and answer questions to build your skills and network.

I'm working on the "Quick Start: Build a Service Agent with Agentforce" module. The special Agentforce playground that was auto-created has stopped working and gives a 404 error. I’m unable to relaunch it or trigger the creation of a new one.

Could you please reset my Agentforce playground or assign a new working one for this module? 

 

#Trailhead Challenges

0/9000
Hi Guyz,

Trailhead requirement for validation:

*************************************************

Create a validation rule to check that a contact is in the zip code of its account.

To complete this challenge, add a validation rule which will block the saving of a new or updated contact if the contact is related to an account and has a mailing postal code (which has the API Name MailingPostalCode) different from the account's shipping postal code (which has the API Name ShippingPostalCode).

Name the validation rule Contact must be in Account ZIP Code

A contact with a MailingPostalCode that has an account and does not match the associated Account ShippingPostalCode should return with a validation error and not be saved

The validation rule should ONLY apply to contact records with an associated account. Contact records with no associated parent account can be added with any MailingPostalCode value. (Hint: you can use the ISBLANK function for this check)

Every time I'm getting the same error as ---  Challenge Not yet complete... here's what's wrong: 

The validation rule failed to enforce the business logic

My validation formaula is :

1) AND( NOT( ISBLANK( AccountId ) ), MailingPostalCode <> Account.ShippingPostalCode )

2) AND( NOT(ISBLANK( Account.Id)), MailingPostalCode  <>  Account.ShippingPostalCode )

3) IF(ISBLANK( Account.Id ), false, (IF(MailingPostalCode  <>  Account.ShippingPostalCode, true, false)))

4) AND( NOT( ISBLANK( AccountId ) ), MailingPostalCode__c <> Account.ShippingPostalCode )

My challengfe is not passing in for any case but its firing from frontend.
5 answers
  1. Sep 9, 2019, 3:00 PM
    Hi Ranjan, 

    After few un successfull attempt I got it cleared with the below formula- 

    AND(

       NOT(ISBLANK( AccountId )),

       (MailingPostalCode  <>   Account.ShippingPostalCode )

    )

    Thank you,

    LAlit

     
0/9000
0/9000

 

facing problem in verifying the step

 

instead of TA-00001 i am getting TA-0001 and my imports are getting failed please help me with this "Import Data and Test the App" 

 

#Trailhead Challenges

1 answer
0/9000

Hello people, I have a POC to testing two real cases with agentforce: as type Service Agent and also, einstein summary tool, to summary messaging sessions.  In my test I have changed originals LLM model from prompt builder to another models. 

To my service agent, i change LLM model to Claude 3.7 in propmt used at action Answers Questions with Knowledge; 

To einstein summary tool, in prompt, I changed to Gemini 2.5 PRO, to generate summary texts about conversation in messaging session. 

 

In yours opinions, which better LLM model to my cases? or which model you are used to Service Agent and Einstein Summary Records. 

 

Thanks!!

4 answers
  1. Today, 1:59 AM

    Hi Esdras,

    Each LLM model has it's own unique way of retrieving data and giving the output.

    Claude models work good, GPT latest version as well work well.

    You can customize any model using Einstein Studio in Data Cloud and this improves uniqueness of response , reduces repeatable words etc.

    For better control its bring your own LLM.

    Do let me know in case of further queries.

    Thanks

0/9000
0/9000

Looking to add: If unapprovedcheckbox__c is checked and the date is >= 7/1/25 than multiply by .2 

 

Current formula is: 

IF(AND(ISPICKVAL(Who_Files_SL_Tax__c, "ARMR"), YEAR(Effective_Date__c) >= 2023, ARMR_Agrees_to_Reduced_Fee__c = false), 

 

IF(ISPICKVAL(Commission_Type_ARMR__c, "Percent"), 

((Premium__c - Return_Premium__c) * Commission_Payable_ARMR__c) + R_D_Brokerage_Analysis_minus_300__c, 

IF(ISPICKVAL(Commission_Type_ARMR__c, "Flat Fee"), 

Flat_Fee_Commission_Payable_ARMR__c + R_D_Brokerage_Analysis_minus_300__c, 

NULL) 

), 

IF(ISPICKVAL(Commission_Type_ARMR__c, "Percent"), 

((Premium__c - Return_Premium__c) * Commission_Payable_ARMR__c) + R_D_Brokerage_Analysis__c, 

IF(ISPICKVAL(Commission_Type_ARMR__c, "Flat Fee"), 

Flat_Fee_Commission_Payable_ARMR__c + R_D_Brokerage_Analysis__c, 

NULL) 

 

Any thoughts on the best way to go about doing this?

1 answer
0/9000
3 answers
0/9000
Hi, I'm new to interaction studio. Wondering if there is any certification exams available for interaction studio? Thanks! 
4 answers
  1. Today, 8:33 AM

    I am very happy as I passed my Salesforce Interaction-Studio-Accredited-Professional exam by a score of 93% after just studying for three weeks from PASS4SUREXAMS.

0/9000