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Hello Community! 

 

I'm building out a proof of concept Data Cloud implementation based on standard Salesforce objects and processes. My clients do a lot of Task & Event analysis, usually combined as Activities, so I added data streams for the Task and Event objects. However, it's not clear where I should map these objects in the standard data model. I see an "Activities" DMO, as well as a "Calendar Event" DMO, but those seem pretty different to what we now know as Activities.  

 

What approaches have y'all taken to mapping Tasks and Events? Or should I be thinking about Activities entirely differently in Data Cloud? 

 

Thank you!

1 answer
  1. Today, 12:21 PM

    Hey, 

     Although Data Cloud DMO does have Activity and Event DMO, the model structure is very different from Salesforce. 

    For the same of simplicity, I would prefer to create Custom DMOs for both. 

    • Map fields like WhoId to the appropriate Party or Individual DMO (depending on whether it's an individual or a group task).
    • Map WhatId (if applicable) to the Records like Product, Case DMO, etc. based on the type of activity.
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In a production org a user is tagged with an @name in a chatter Post. 

The setting "receive email" is true in the personal chatter email settings in email notifications. Also all other settings unter "Personal" are activated. 

In Setup in Deliveratbility "All Email" is chosen and Test Deliverability is positive. 

In Chatter Email Settings via Setup "Allow Email" as well as the other options are activated. Also a From Name and Email Address is in the section "Sender". The email address is a verified org-wide no-reply email address. 

 

Is there anything else missing? So far I have no ideas why no email notifications are send. 

 

Any ideas? It is hihgly appreciated. 

 

#Trailhead  #Sales Cloud  #Salesforce Admin

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Hi everyone,

We’re currently working with Salesforce Mobile Plus and using the Briefcase feature to sync data offline. We have around 5,000 records across all configured objects. However, syncing the briefcase takes a very long time on the device.

A few questions I’m hoping to get help with:

  1. Is there any configuration available to optimize sync performance (e.g., increasing chunk size or batching options)?
    • We’ve noticed that records seem to sync in chunks of 50 — can this be adjusted?
  2. Is it possible to trigger sync from outside the Briefcase Sync page?
    • We’d like to improve the user experience by allowing sync from other points in the app.

Any guidance, best practices, or documentation links would be greatly appreciated!

Thanks in advance!

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2 answers
  1. Today, 12:18 PM

    HI @sejal farkade

     

     

    I am from the Trailhead help team. May I request you please let us know if this is part of any Trailhead module/project that you are working on so that we can understand better and can help you further. 

     

    If this is related to any Trailhead badge, kindly share the URL of the Trailhead so that we can assist further. 

     

    Thank You !

    ++TrailheadHelpFollowUp

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Does anyone know how to display the "Location" card in the Work Order overview? 

 

I know the documentation says that the User has to have access to the Location field and that it has to be populated on the Work Order.  

 

The user has access to the field as well as the Field beeing populated, so I'm not sure if there is anything else I'm missing? 

 

#Salesforce Field Service

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 am stuck on Add More Options to Your Screens and getting a error and trying to fix it 

 

Challenge not yet complete in Empathetic Bear Playground 

In the Opp Fields element, we can’t find the 'Name' field related to the 'oppVar' variable.  

 

#Trailhead Challenges

2 answers
  1. Today, 12:17 PM

    Hi @jill dixson

     

     

    I am a member of Trailhead Help, Could you please let us know if you have followed the above suggestion and the issue is resolved? If yes, please mark that response as the best answer which helped you to resolve and close this thread. 

     

    If you are still facing any issues with this unit please let us know so that we can check and assist further.

     

    Looking forward to your response :)

     

    Thank you ! 

    ++TrailheadHelpFollowUp 

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 I'm getting the error "We can’t find a Lightning record page named ‘Customer_Account_Page’"

on a Trailhead challenge. 

I've created the page with that exact API name, activated it for

Sales App, Customer Account record type, and both Sales User and Support User

profiles. 

Form factor is set to

Desktop and Phone

, and I'm using the correct Trailhead Playground. 

Any idea what I might be missing?  

 

 

#Trailhead Challenges

3 answers
  1. Today, 12:06 PM

    HI @Vijetha Sade

     

     

    I am a member of Trailhead Help, Could you please let us know if you have followed the above suggestion and the issue is resolved? If yes, please mark that response as the best answer which helped you to resolve and close this thread. 

     

    If you are still facing any issues with this unit please let us know so that we can check and assist further.

     

    Looking forward to your response :)

     

    Thank you ! 

    ++TrailheadHelpFollowUp 

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1 answer
  1. Divya Chauhan (Kcloud Technologies) Forum Ambassador
    Today, 11:59 AM

    Hello @Vaishali Jain

     

    1. Use Queueable Apex-Ideal for handling API requests asynchronously without hitting the governor limit. 

    2. Batch Callout- Avoid multiple synchronous request process records in bulk where possible. 

    3.Set Up Future Methos-Use @future(callout=true) for external callouts ensuring they run transaction limits. 

    4. Monitor Limits-check Debug Log,s and use Limit.getCallouts() to track remaining callout usage.  

    5. Optimize A Calls- Reduce unnecessary API calls by caching data, using pagination,  or implementing webhook-based integration.  

    6. Implement proper exception handling with retry logic for failed requests. 

    7. Salesforce allows 100 callouts per transaction to ensure efficient usage within this limit.

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2 answers
  1. Today, 12:05 PM

    HI @Swayamjeet Patra

     

     

    I am a member of Trailhead Help, We see that you have successfully completed the badge. Please post the solution or mark any one of them above which helped you to resolve your query and mark it "Best Answer" to close this thread and also it might help the fellow Trailblazer's who are facing the similar issue.  

     

    Thank You!

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