Hello Community!
I'm building out a proof of concept Data Cloud implementation based on standard Salesforce objects and processes. My clients do a lot of Task & Event analysis, usually combined as Activities, so I added data streams for the Task and Event objects. However, it's not clear where I should map these objects in the standard data model. I see an "Activities" DMO, as well as a "Calendar Event" DMO, but those seem pretty different to what we now know as Activities.
What approaches have y'all taken to mapping Tasks and Events? Or should I be thinking about Activities entirely differently in Data Cloud?
Thank you!
Hey,
Although Data Cloud DMO does have Activity and Event DMO, the model structure is very different from Salesforce.
For the same of simplicity, I would prefer to create Custom DMOs for both.
- Map fields like WhoId to the appropriate Party or Individual DMO (depending on whether it's an individual or a group task).
- Map WhatId (if applicable) to the Records like Product, Case DMO, etc. based on the type of activity.