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1 answer
  1. Eric Burté (DEVOTEAM) Forum Ambassador
    Today, 9:42 PM

    Hello @Sindhu Rongali do not forget the test on Match_Billing_Address__c 

    trigger AccountAddressTrigger on Account (before insert, before update) {

    for(Account currentAccount : Trigger.new){

    If (currentAccount.Match_Billing_Address__c == true) {

    currentAccount.ShippingPostalCode = currentAccount.BillingPostalCode;

    }

    }

    }

    Eric

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1 answer
  1. Eric Burté (DEVOTEAM) Forum Ambassador
    Today, 9:35 PM

    Hello @Vandana Mullu check that the class has been correctly saved with no issues (no * in Dev Console's tab). Make sure you return a List<Case>

    public List<Case> getNewCases()

    Eric

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1 answer
  1. Eric Burté (DEVOTEAM) Forum Ambassador
    Today, 9:30 PM

    Hello @Ayush Tiwari

    have you correctly created the action / added to the topic / activated the agent ? 

     

    Add an Action to Create a Booking

    When the agent provides excellent recommendations and the client wants to book an experience, what should happen? Hint, the agent will create a new record within Salesforce.

    1. Click New and select Create New Action.
    2. Select Flow as the Reference Action Type.
    3. For Reference Action, select Create Experience Session Booking.
    4. Leave the other options as is, and click Next.
    5. Uncheck the box labeled Show loading text for this action.
    6. For Contact_Id, check Require Input.
    7. For Guests, check Require Input and Collect data from user.
    8. For Session_Id, check Require Input.
    9. For Booking output, check Show in conversation.
    10. For Output_Message output, check Show in conversation.
    11. Click Finish.
    12. Click Activate.

    Eric

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I am working on this project and keep getting the error on the last part of the project. 

 

Make sure you follow the gift card prompts and provide the agent with the given survey code.

 

I've followed the prompts and got the gift code so not sure why I cannot move forward. 

 

Please help! 

 

#Trailhead Challenges

 

 

#Agentforce

12 answers
  1. Today, 9:26 PM

    I receive this "I'm currently unable to retrieve information about the gift card survey. Would you like me to escalate this issue to a live agent for further assistance?" 

     

    I am unsure why. Everything else is done but this last step. Please help

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Hello There, 

 

Anyone know if it's possible to subtract hour for datatime value in OmniStudio for Industries? 

 

Eg. something like this:  

NOW() - 1 hour OR $Vlocity.NOW - 1 hour? 

 

Eg. Result 

2025-07-10T13:30:22.230Z -> Result: 2025-07-10T12:30:22.230Z 

 

Thank you so much! 

5 answers
  1. Today, 9:21 PM

    Hello @Mohammad Arafat Ali

     

    I've been trying this one, but, I have the same error! 

    Follow error below. 

    Hello , I've been trying this one, but, I have the same error! Follow error below. Vlocity doesn't recognize DataTimeAdd or DateTime.AddHours like a default formula function! Leoardo Miranda.Screenshot_2.png

     

    Vlocity doesn't recognize DataTimeAdd or DateTime.AddHours like a default formula function! 

     

    Leoardo Miranda.

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Having conversations with clients, I have difficulties explaining and making it tangible for non-tech and business related positions contacts. I always take examples and make sure its understood but i feel like being creative and having it all explained in one or two slides. 

Goal : explaining how credits are consumed without talking about rows. ;) 

 

Thanks

1 answer
  1. Tom Bassett (Vera Solutions) Forum Ambassador
    Today, 9:01 PM
    @Datablazer Community Group may be able to share some resources
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Hello all 

 

We are exploring an idea of triggering 'Data action'(Feature in Data Cloud that works on CDC architecture) through apex change event trigger. Since we already have it for Sobject(platform feature), we want to extend apex trigger for Data Cloud objects as well. Have you seen this ask from customers or prospects or you have a need? Basically, trying to see the value of ideating this topic

4 answers
  1. Today, 7:58 PM
    You could have flows that fire on changes to DMOs… not Apex, but maybe your flow can invoke Apex. Would be better to have it direct, but for now it may work.
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1 answer
  1. Today, 2:11 PM

    There's another

    module you need to complete with the same org to install the Position and Candidate fields. It's called "Build a Data Model for a Recruiting App"

     

    The Position and Candidate are standard fields not custom fields. So if you created those fields yourself, you've made a mistake. 

    Complete the

    "Build a Data Model for a Recruiting App" module and return this particular task (PLEASE USE THE SAME ORG). 

     

    Afterwards, You’ll need to make sure the ‘Manage Job Applications’ permission set has the correct field-level security for the Job Application object. Here’s how to do it:

    1. Go to the Quick Find box and search for Permission Sets.
    2. Click on Manage Job Applications.
    3. Scroll down and click on Object Settings.
    4. Find and click on Job Application.
    5. Click Edit.
    6. Under Field Permissions, ensure Read Access is checked for all fields.
    7. For Position and Candidate fields, make sure only Read Access is enabled (uncheck Edit Access).
    8. For all other fields, ensure both Read Access and Edit Access are checked.
    9. Click Save.
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 the first case 470966159 im having trouble with . is getting it deployed to my org because i added it to the visual studio code but getting lots of errors and not sure if i put it in right if someone could help me to look into it and ive wrote many cases about this at times ive called it single record or bear tracking and im not able to fix it ive tried. 

 

470976813 and the second case i havent started to create the write positive tests cause i have the other case in there left with nothing happens . im looking for some asssistance with theses cases so i can move forward  

 

#Trailhead Challenges  #Trailhead

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1 answer
  1. Today, 7:30 PM

    Hi @Archana Doli

     

    Try below all steps to verify the challenges steps: 

     

    1. Check your Validation Rule(s) on Opportunity

    • Review all active rules
    • Look for any custom validation rules you added
    • Check if any rule is blocking  Opportunity creation (especially if it doesn’t allow blank fields or fails silently)

      

    2. Temporarily Deactivate Other Validation Rules 

    3. Make Sure You’re in the Correct Playground 

    4. Try Creating an Account Manually 

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