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Hi, I work on a PSS Benefits Management project and am running into something puzzling...  

We're trying to add the Claim Participant related list on both Person Account & Business Account layouts, however, the Claim Participant layout doesn't seem to be available under related lists for Account, despite the Claim Participant object has out-of-box lookup fields to Account.  

I believe we have the correct license and perm sets related to Public Sector Access and Benefit Disbursement... this drives me crazy enough that I'm posting on a Friday night! If someone has run into something similar and solved this, please reply to this thread.  

Thank you! 

Hi, I am trying to set the action " Answer questions with Knowledge", however agent doesn't retrieve the information, am I missing anything. 

Do we need to have all the knowledge articles in Data cloud for this to work? Please guide, thanks

I did everything in this article - https://help.salesforce.com/s/articleView?id=sf.copilot_actions_ref_answer_questions_with_knowledge.htm&type=5

#Trailhead Challenges

SSO setup in Salesforce with Azure: 

It seems like we can increase the allowed time window, but it is not clear how to do this. 

It says we may be able to access it indirectly through the TokenLifetimePolicy from Azure. 

Any suggestions how to fix this? 

Current time is after notOnOrAfter in Conditions 

Current time is: 2025-05-19T20:17:24.160Z 

Time limit in Conditions, adjusted for skew, is: 2025-05-19T20:00:33.312Z 

Timestamp of the response is outside of allowed time window 

Current time is: 2025-05-19T20:17:24.160Z 

Timestamp is: 2025-05-19T18:57:33.384Z 

Allowed skew in milliseconds is 480000 

Timestamp of the assertion is outside of allowed time window 

Current time is: 2025-05-19T20:17:24.160Z 

Timestamp is: 2025-05-19T18:57:33.382Z 

Allowed skew in milliseconds is 480000

I am simply using the border 1px solid color code for a box and it has table structure. I have used inline CSS property, still sometimes left border not visible and sometimes bottom border not visible. Please can someone help me with this.

Hi,

I am trying to build an agent for Coral Cloud Resort by following instructions laid out here: https://trailhead.salesforce.com/content/learn/projects/quick-start-build-your-first-agent-with-agentforce/configure-an-agentforce-service-agent.

I get to this step:

Configure the Agent

Next up, create topics and actions for the agent. In other words, if a client asks about a topic, what action(s) should the agent produce?

1. In the Setup Quick Find, search for and select Agents.
2. Select Coral Cloud Experience Agent (the last agent in the list).
3. Click Open in Builder.
4. Click the down arrow and select New Topic.

... and while the Trailhead shows a picklist with "New" and a down arrow, and a "+ New Topic" that should be selectable...

... my org has no picklist at all.  So I can do step 3 but cannot execute Step 4, as there is no down arrow.

Please advise. 

#Trailhead Challenges

So - I have a question about the new Action buttons in flow.  I see if there is an error when clicking on the button, the following message displays "Something went wrong. Contact your Salesforce admin for help"    So can that message be adjusted?  Also is there a way to have the flow not just display an Error Message using the Display Text component, but to like re-direct the user, so that the don't click on the action button again....    I am asking because, yes, users are clicking on the button multiple times after the error...   

 For futher context, i have the interest summary field built and all the other steps done, this is jus the error i keep receiving and cant seem to resolve

#Trailhead Challenges

I'm stuck on the Prompt Builder Templates Superbadge Unit for the first exercise. I'm able to get the Italian translation on the record to work but I'm getting the following error and I've attached my flow -