Feed

Hey,

So, I'm trying to figure out something that should be really basic, but for love nor money, I cannot figure it out, and it's slightly embarrassing.

I have a report, that has a column called "Display Value" and another column of "Record Count".

All I'm trying to do is try to calculate the % of the following condition:

Essentially: (SUMIF Display Value = 4 OR 5 / [Total Record Count])

So in my screenshot, it would effectively be [(400+2647)/3354] = 0.91 / 91%

If I can't get that on a report, I'm trying to get the 91% on a dashboard, so I'm happy with it being on the dashboard.

I've tried both row and summary-level formulas, and I just cannot get it to do anything that I want, and it's probably the way that I'm asking Salesforce to do what should be really straightforward... but I'm struggling.

I've tried bucketing the values into "High Score" which includes 4 and 5, but then I couldn't use the bucketed value in any formula that was useful.

I think a part of the issue is that Display Value is a text field, and not a numerical field.

I've tried to store it as a Bucket Field as well, but then I can only use it as "BucketField:Unique" which means I can't seemingly convert it to a number to do any kind of calculations off of.

Hi I have triple checked enabled requirements, instructions etc.  Agent user is  EinsteinServiceAgent User . I deleted and recreated the Agent but still receiving "Unfortunately, I wasn't able to make the booking. Would you like to speak to a representative for further assistance?" all other actions work except for the booking.  Please see attached.  Thanks! 

Double and triple checked the fields and followed all instructions and still get this error, anyway to restart? 

Did anyone else experience this in their Production?   

Hello All!

I created a master-detail relationship between  Cases (parent) and Money Reserves (child). I have 5 different currency fields and 1 date field on the Money Reserves object. My request is two parts. The first part is to consolidate (roll-up values) all of the Money Reserve records attached to a particular Case. So if I have 3 different Money Reserve records showing $4, $6, and $7, I want this to be rolled up to $17, and (here is Part 2) have it displayed on a field on the Case object. The related fields on the Case object should always show the latest and greatest "rolled-up" values from the related Money Reserves records.

Thanks!

Specifically when trying to include images in the signature. Our users are using the correct html format where the image is sandwiched between the html text.  

Is there an easier way to include images and font color in the email signature that I'm just not aware of? Our users have a challenging time navigating the whole html text sandwich process.   

From what I am reading, without Salesforce Connect and External Objects, I would need to write the UI for display in a Salesforce application from scratch using Apex, thereby losing all of the wonderful features that we love about Salesforce. Also, I want to be able to update and create new records with the Salesforce application.

Am I correct?  

Please forgive me for the naivety, but I am brand new to MuleSoft and still very new to Salesforce.

Hello All, 

Could you please help me with the following question: 

We are using the email service TicketsFromEmail with the Apex class MailListen_IncidentCTHandler to automatically create incidents in Remedy from incoming emails. 

Recently, the Apex class was updated in the Sandbox environment by adding the following line: 

incident.Title__c = email1.Subject; 

This change is intended to populate the Title field of the newly created incident using the subject line of the email that triggered its creation.

However, when I send emails with the template name in the subject line (e.g., EQNH New Hire - Test Test_06/23/2025) to create an incident using that template, the Title field in the incident includes the entire subject line, including the template name (e.g., "EQNH"). 

Could you please help me understand how I can update the Apex class—or specifically the newly added line 

incident.Title__c = email1.Subject; —so that the template name (e.g. EQNH) is excluded from the Title field of the created incident? 

Thank you in advance!

I have been using the salesforce authenticator for almost a year with no problems. I got a new cell phone IPhone 16, and now I’m unable to double click or execute any multi factor authenticators. Please help.