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Hi everyone! We have an issue in our org. So a scheduled apex job runs every evening at close of business to pick all cases that are due to be auto-closed that day, and through an apex class updates the status of these cases to 'Closed' and sends a notification email. Now we have another record triggered flow that triggers when a case is closed, and calculates the age of the case in business hours and updates the case record this value. Since we are calculating this based on the business hours defined in set up, we are unable to implement this as a formula field and need a record triggered flow. This flow works when the case status is updated manually one record at a time. However, when the apex job mentioned above updates a bulk of cases, it ends up triggering this flow and erroring out. How can we overcome this issue? 

Thanks in advance for any suggestions. 

I have a customer portal where users are logged in.

I'm currently using a global action for the "Contact Support" button on the site to create a case.

I have an object called Location Standard Object from SF.

Everything is searchable except for this Location

object. 

Can anyone help me understand why it's not working?

The object already has the necessary access from the profile, and the Field-Level Security is set to visible as well. 

 "Field 'Start Location Latitude' not found or attributes incorrect in Salesforce"  module-define big objects 

Greetings, 

I'm just starting this step: 

Become an Agentblazer Champion > Connect Data Cloud to Agentforce and Prompt Builder >

The first step is to "Connect Playground" -- but when I click this, and use my username and password, I'm unable to log in, with the following error: 

"Error: Please check your username and password. If you still can't log in, contact your Salesforce administrator." 

I tried resetting my password again using the email's link, but rather than resetting the password, it simply logs into a page that says "Insufficient Privileges". Please help, I'm stuck! 

I'm in the playground org for an Agents Champion badge. 

I selected an incorrect field in Step 4 and need to edit the Object. 

How do I save changes? 

I've tried deactivating the flow, but I'm still unable to save. Also tried creating a new version -- also unable to save edits in the new version. 

OK, the flow has pinpointed the first record in the Unified Link table. Time to use the Unified ID from that record to find the Reserv-o-matic ID.

1. Click the Unified Link 2 element.
2. For Data Source, choose Data Cloud Object.
3. For Data Space, choose default.
4. For Object, choose Unified Link Individual ccid. 
   This is in fact the same object from the first element.

5. In the Filter Records section, for Field, choose Unified Individual Id. 
   This is the actual name of the Unified ID column from the first table.

6. For Value, copy and paste {!Unified_Link_1.UnifiedRecordId__c}. 
   This is a pointer to the Unified ID from the first query. When you click away from the Value, the text is replaced with a placeholder.

#Trailhead Challenges  #Flow  #Agentforce  #Data Cloud

Hi!  I need some direction.   This seems like it should be easy, so I am sure its me. :) 

I am trying to create a formula in a salesforce report that basically adds up the percentage column with the solid number column per row.   As and example per the attached screen shot  ie  5% + 3 =

.   Please note the solid number column is a row-level formula field.    

Any direction would be greatly appreciated! thanks in advance!   

Hi, I have a Messaging Settings with 3 Channels. 

Web - Active 

SMS  - Active 

WhatsApp - Not Active - > Why this one is not active? Do I miss something? 

Hi, everyone! I am using NPSP and have an Opportunity Flow with several Decision Outcomes that updates a picklist field on the Opportunity (that triggers 1 minute after the Opportunity: Last Modified Date is updated). I keep receiving the following email error re: the Account record:  

The flow tried to update these records: null. This error occurred: UNABLE_TO_LOCK_ROW: unable to obtain exclusive access to this record or 1 records: <Account Id>. 

I've checked for other conflicting Opportunity or Account Flows but cannot figure out where the conflict is happening. :( Any help is much appreciated -- thank you!  

cc: @Dar Veverka @Judi Sohn

Hi, I need help because the ContactRecordId option in Improve Agentforce to act on data with conversational language isn't showing up in the Give the warmest welcome step in step 9. For Value, select the ContactRecordId variable. 

ContactRecordId is a variable created by the Trailhead team in advance. It represents the Salesforce ID of the contact record. Please help me find out if anyone else had the same issue and how they resolved it. 

Can AgentForce be deployed on any website or application that was not built on Salesforce?