The Agentforce Data Library is not working for me. When I ask any questions related to the policy that is there in the PDF file, I keep getting the following answer.
"It seems I couldn't retrieve the information about the <topic>. You might want to check your company's internal resources or contact customer support for detailed information."
Here are the steps that I have followed:
- Created an Agentforce (p.k.a Einstein) data library and added a pdf file.
- Ensured that the search index in Data Cloud is in a ready state.
- Added the data library to Agentforce (default).
- The agent has the standard "General CRM" topic and "Answer Questions with Knowledge" standard action attached to the topic.
When I query anything related to the content of the PDF file, I get answers like “I couldn't find specific information on the ticket cancellation policy. If you have any other questions or need assistance with something else, feel free to ask!”
I am using the Developer Edition Org.
This is such a simple configuration. What am I missing?
I logged a case with Salesforce support, and they mentioned that they deleted and recreated the data library. After that the data started showing up in FileUDMO_SI_Chunk__c. They suggested the same as a solution in the case, rebuild the search index and/or recreate the data library.