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I’m running an email campaign using Pardot, and I’ve noticed that the emails are going to the Spam or Promotions folder in Gmail, but they are not marked as spam in Outlook.
Could you help me understand why this is happening and how to improve deliverability for Gmail?
1 answer
,
Make sure your sending domain is authenticated:
- SPF (Sender Policy Framework)
- DKIM (DomainKeys Identified Mail)
- DMARC (Domain-based Message Authentication, Reporting, and Conformance)
- Go to Pardot Settings → Domain Management
Avoid
spammy phrases (“Buy now”, “Free”, “Guaranteed”, etc.)Limit use of:
- Multiple images or large image-to-text ratios
- Too many links (especially tracked ones)
Use personalized content (first name, custom text)
Make it feel like a 1:1 message if trying to hit "Primary"
Use something like
email.yourcompany.com instead of go.pardot.comConfigure your CNAME tracker domain
in Pardot
There is no specific way other than trying above things. Gmail refers spam and promotions based on the content as well. If the domain is new then the interactions should start slowly. Or else it might lead to mark as spam..
Thanks
My JS1 certification got suspended while I was entering the exam and I got the below response from Kryterion,
After i installed LockDownBrowserOEMSetupapplication.
The staff at webassessor end helped me adjust the exam times twice.
When I went in again, I did nothing but suddenly stopped my exam.
I didn't receive any warning. Even worse, I didn't see the question and was forced to quit the exam.
"Your exam has been suspended. We are unable to effectively and properly proctor your exam due to your failure to meet certain behavioral or environmental requirements identified by the test sponsor. You have been alerted of behaviors or testing environment infractions that inhibit effective proctoring and you have acknowledged these alerts. The permissible limit of alerts set by the test sponsor has been reached. For this reason, you may not continue your exam. Your responses received up to this point will be reviewed or submitted and your test sponsor will notify you of the final results, if applicable." To be honest I didn't do any malpractices during the exam. i showed test area and room clearly.
I have already opened a case with the trailhead support team. Case no. #470809290 but no response yet.
This very much disheartening to see this happing after putting a lot of efforts to prepare for the exam.
I sincerely request the team to look into my case and suggest further steps to reschedule my exam at the earliest possible.
Hoping to hear back soon.
1 answer
Hi Kun,
You need to wait for the case to get resolved. If they find the request to be genuine they'll provide you an option for re-attempt.
Thanks
I am trying to configure an Agentforce service agent that sends customers emails autonomously. I am following this guide: https://help.salesforce.com/s/articleView?id=ai.agent_email_parent.htm&type=5
This is a developer org with Agentforce enabled, made this dev org in May '25, so pretty sure it has Summer '25 features enabled. I am stuck at the 'Create an Email Configuration for Agentforce Service Agent on Email' step because I don't see 'Agentforce for Service on Email' in my setup. What am I missing? I am the admin in the org. I gave myself the 'Agentforce Service agent configuration' permission, but nothing seems to work.
Is it even possible to create an Agentforce agent in the developer edition that can send emails automatically? I know this functionality is supported in the Developer edition:
https://help.salesforce.com/s/articleView?id=release-notes.rn_asa_for_email.htm&release=256&type=5
Highly appreciate any insight into why I am not seeing 'Agentforce for Service on Email' in my setup.
1 answer
,
For this feature you need to enable extra flex credits.
To get started with Agentforce for Service on Email, complete several key pre-setup tasks.
- Ask Salesforce Customer Support to enable flex credits billing for you.
- Create an Agentforce Service Agent. Then select a data source to ground its responses, and activate the service agent. Agentforce Service Agent on Email won’t be visible in Setup until you enable Agentforce. View steps.
- If your service agent includes a user verification topic, remove it from the agent. Agentforce Service Agent on Email doesn’t support end-user verification. View steps.
- Turn on and configure Email-to-Case, and add one or more verified routing addresses. View steps.
- Enable Lightning threading for emails
Ref doc -
https://help.salesforce.com/s/articleView?id=ai.agent_email_parent.htm&type=5Thanks
while creating the new user i wasn't able to create it as it is showing like this after clicking on save.
and also while creating in the user license iam unable to select the salesforce platform as it is not showing in the list and also in profile
#Trailhead Challenges
1 answer
,
The license salesforce platform might be allocated and is exhausted.
Please deactivate any user with salesforce platform license and then try to create a new user. You can find the license available.
Thanks
In this challenge i created the files and followed all the steps but i can't see neither the folder nor the files in the file explorer. When i try to open that particular folder it says 'There is no data provider than can provide view data'.
#Trailhead Challenges
1 answer
If you're having trouble seeing files in the file explorer, it can be like not finding the right tools when you need them similar to how a well organized beauty kit or hair transplant process ensures everything is in place for a flawless result. Just like proper maintenance of your hair or skin is essential for achieving the best outcome, troubleshooting the file explorer to ensure it displays all your files is crucial for smooth functioning. A quick restart or checking your system’s settings can often fix the issue, just like how a simple adjustment in your beauty routine can make a big difference.
how to sove this
#Trailhead Challenges
5 answers
Hi ,
Are you using the playground where you configured identity resolution in the previous challenge?
11 answers
I managed to resolve the issue by:
1. adding '%' symbol to the Italian text i.e. Ho sempre desiderato correre una maratona%
AND
2. Changing the instruction on the Prompt Builder.
i.e. Replace "Now, evaluate the content" with "Now, just translate the text"
1 answer
Hi ,
Try unchecking the checkbox "deselect the checkbox Restrict picklist to the values defined in the value set" in Picklist (Multi-Select) Options in the settings for "Close Reason".
Hi, I have this screen showing up when I try to do the step from: Configure and Activate Your Sales Coaching Agent -> Practice Negotiating by Role Playing:
Unexpected action in Agent topic
Looks like one of the role play Agent topics contains actions. Ask your Salesforce admin to remove any actions from the topic, then try again.
1 answer
Hi ,
I recently experienced the same issue. I had to go back to Step 7-11 and remove the action from the Sales Agent and then save and activate. The instructions say, "Click
Sales Coach Agent: Give Feedback on Negotiation/Review Stage", but we aren'tsupposed to actually add the action.
https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000MaAIO0A3