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Hi , 

Try unchecking the checkbox "deselect the checkbox Restrict picklist to the values ​​defined in the value set" in Picklist (Multi-Select) Options in the settings for "Close Reason". 

Hi , 

Try making the 'Type' field mandatory/required. 

Hi , 

I had the same issue and I resolve it. You have to pay close attention to the first part of the challenge. It stated this: 

Before You Start Go to Object Manager. In Fields and Relationships for the Account object, check the Type field’s picklist values for Prospect, Customer, and Pending. Add any of these values that are missing. Please follow these steps:

1. In setup, Click Object Manager >Account >Fields and Relationships
2. Search for TYPE field in the Quick Finder & Click Type
3. Under Account Type Picklist Values, Disactivate all of the other values except for PROSPECT & add Pending and Customer values (see attachment image) 
   Once done, make sure you go back to your approval process and select the picklist values you just create.

5. Type Approval in the quick finder > Click Approval Processes 

6. Click Edit in your current approval process (Approve New Account) 

7. Click Next twice > Save 

8. Click Edit in Initial Submission Actions > Choose Pending Value for Picklist Options > SAVE

Note: Keep in mind, that you might have to do the same for Final Approval Actions.

https://trailhead.salesforce.com/en/trailblazer-community/feed/0D54S00000A8vqISAR

Hi Jennifer,

Yes, this seems to be a recurring frustration that pops up now and then, especially around major Salesforce releases like the Summer ‘25 one. A few users across different orgs have reported similar behavior recently—where pinned list views don’t seem to stick and default back to “Recently Viewed.”

This typically happens due to one of these reasons:

• A bug introduced during a seasonal release (Summer, Winter, etc.)
• Browser caching issues or updates
• Custom Lightning components or tab overrides interfering with standard behavior

As for quick things to try:

• Clear browser cache and cookies (especially if it’s happening to only some users)
• Try in a private/incognito window or different browser
• Make sure users are not being redirected by a Lightning app default setting or a custom tab setup
• Check for any admin changes in profiles, permission sets, or Lightning app assignments

If none of that helps, it might be worth logging a ticket with Salesforce Support. They can confirm if this is part of a known issue tied to the Summer ‘25 release or provide a patch/fix timeline.

Hope this helps a bit!