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Hello,

Working on a trailhead project "Bring External Data into the Contact Page Layout"

Part of the task is to create a Match Rule and in the flow, it mentions: "Choose Fuzzy Name and Normalized Email. and Click Next

". 

However, there is a Warning next to this Match Rule and therefore I can't use it when I click Next... 

How can this Match Rule can be properly activated/working to be selected and move to the next stage? 

Thank you, 

Fateh 

Hi, I have been using ChatGPT/Gemini to learn how I can create an Einstein Bot that uses Utterances and Entities provide recommendations. 

Some instructions include 

"...teach Einstein how to recognize your defined entities in real user language.  You provide example phrases (utterances) and then, by highlighting the specific words or phrases, you link them back to your predefined entities. 

For example, in the utterance "I want a comedy show for kids," you highlight "comedy" and link it to "GenreEntity."" 

The problem is nothing happens when I select text in an utterance in Setup -> Intent Sets.  If I look at Inspect -> Console I see "Could not find selector 'bot.chatbot' while validating selector graph."  I have tried various browsers.  In Dialog, I don't see the option to save an Entity as a Variable for use in a Flow, but I am might not be understanding something. 

Thanks, Aron 

Hola team SalesForce, disculpen, me atore en mi ruta debido a que, en el ejercicio para Definir reglas de colaboración, parte del módulo de Seguridad de datos, ya hice todo como indica el ejercicio 4 veces, pero me sale el error "Reto aún no completado en ivalverdees@izzi.mx

No podemos encontrar los valores correctos para el campo "Type" (Tipo) en el objeto Program (Programa)." 

#Trailhead Challenges

I've created a flow that updates a case status to New Update if a new email is received to the case.  The issue I'm having is when a case is generated by email to case, it still flips to New Update.  I don't want the initial email to trigger the status update, just subsequent emails.  Default status is New.  So any new case created should be New, whether manually created or created by email to case, and it should update to New Update if a new email is received.  I've tried this condition in my get cases and update cases elements:  Case.CreatedDate Less Than EmailMessage.CreatedDate.  As I understand, SF creates the email message record first, then looks for a thread id, then creates the case.  It's still updating new cases generated by email to case.  Any ideas?   

@Salesforce Flow Automation 

I’m encountering the same error repeatedly while validating Challenge 1 of the 'Agentforce for Service Superbadge Unit'. I've attached a screenshot of the error. 

Has anyone else faced this issue? Any guidance would be appreciated.

#Trailhead Challenges

In this trailhead step: https://trailhead.salesforce.com/content/learn/projects/connect-data-cloud-to-copilot-and-prompt-builder/bring-external-data-into-the-contact-page-layout?trail_id=unlock-your-data-with-data-cloud

I have successfully completed the "Enable Data Streams" section, adding the "AIPlusData" Data Bundle to my org.  However, in the next section, each time I attempt to "Create New Ruleset" (under Identity Resolutions), the Primary DMO picklist is empty, and the dialog displays the error, "Mappings from Data Streams to the standard Cloud Information Model objects such as Individual and Contact Points are required." 

This doesn't make sense, since the data bundle included the CRM Contact object and mappings to the Standard DMO objects, including Individual and each of the Contact Point objects.  I reviewed the Data Stream mappings for the Contact Home DLO, and did note one warning for Contact Point Phone because the Formatted E164 Phone field wasn't mapped.  I mapped it and refreshed the stream, but no change in the error message.

This is a new "Data Cloud and Einstein 1 Playground" created directly from this trail, today, with no other activity besides following the steps in this Trail.

Hi Am starting the Tableau Server Administration 201 course later in the day. In the ebook, it states that I should have received an URL to my virtual environment. However, I have not received it in my email. Have checked the junk as well. Just wanna check whether there should be an URL? Coz My Learning page does not list the requirements (it has the ebook code, zoom setup, etc, etc but no mention of an URL).  

HOpe to get a quick response soon!

Hello, 

I have users who are using the bulk service deliveries component and they are entering the quantity but it is not being updated on the actual service delivery record that is recorded.  Any ideas how to troubleshoot this? I am NOT using NPC. 

Hey folks, 

Hoping y'all can help me come up with some alternatives here. 

It appears when creating a service schedule, adding service participants, then going into one of thew auto-created sessions, the attendance tracker is set to 'Present' by default for each Participant. Our client wants this set to 'None', so that the user can manually set the attendance for each participant. Unfortunately, this is all managed package, so we cannot reset or clear out the default. Our only alternative at the moment is replacing the attendance tracker with a custom component, identical to the original, that gives us more control over the individual fields. Has anybody else encountered this issue? Any creative solutions? 

Thanks, 

Rubin