Hi all,
I have configured the Agentforce bot correctly to the point I can get the site published - I even got the badge stating I had completed the challenge. But for some reason, the bot never talks to me. I always get the same error. Something is wrong with the flow. It is stating that recordID is null and I suspect that's why the bot can't connect. Does anyone know what to do here? Thanks!
#Trailhead Challenges #Trailhead #Agentforce
In the route to ESA action, you should try to use the {!recordId} variable as the value for the recordId instead of the {!Route_to_ESA} variable.