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Hello, 

We’ve noticed that some users do not follow the standard Salesforce process, which involves creating the opportunity at the time of lead conversion. Instead, they create the opportunity later, directly from the account.

This deviation from the standard flow compromises the reliability of our data, especially when calculating the winrate which becomes inaccurate since the opportunities are not properly linked to the full lead lifecycle.

 

To address this, we introduced a checkbox called "Created by Lead", which is automatically checked when a lead is created. This flag is then passed down to both the account and the opportunity if they are generated through lead conversion. 

 

We’re trying to build a unified report that includes both converted leads and opportunities created after conversion, while retaining visibility into each opportunity’s origin. However, we're facing difficulties because the joined report lacks common fields that would allow us to correlate the data accurately.

Any suggestions on how to achieve this efficiently?  

 

#Reports & Dashboards

1 answer
  1. Divya Chauhan (Kcloud Technologies) Forum Ambassador
    Today, 11:13 AM

    Hello @Diana Georgieva

     

    To report on opportunities not created at Lead conversion using the "Created by Lead" checkbox- 

    1. Custom Report type- 

    Create a report with Lead as the primary object linking Accounts and Opportunities via "Converted Account" and Converted Opportunity". 

    Include fields: Lead   ID , Converted Date, Account ID,  Opportunity   I, "Created by Lead" checkbox, and Amount Stage. 

    Use "with or without " related records. 

    2. Joined Report: 

    Use the custom report type with two blocks: Leads(Converted=True) and Opportunities 

    (Created by Lead=False for direct creations). 

    Correlate manually using Account ID/Opportunity ID. 

    3. Filters: 

    Add date filters(e.g., Converted Data, Created Date) and "Created by Lead" to track origins. 

    4. Export to Excel for manual correlation or use a formula field. 

    5. Group by "Created by Lead" and Stage. Use a summary formula(Closed Won COUNT/total COUNT) for win rate. 

    Add to a dashboard for visualization. 

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Is it possible to retrieve local currency values of currency fields eg. amount in opportunity to CRMA sync objects? It seems the sync object's currency fields are always coverted to the currency of the integration user.

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i am not able to launch my developer org/main org it shows this error which is 

"Stay Tuned...

We are setting things up.

This process can take a few minutes.

This page will auto-refresh when ready.

 If it takes too long, please contact support or visit our status page

for more information. " 

 

#Trailhead Challenges  #Trailhead

1 answer
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1 answer
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Forbidden: You do not have access to the Apex class named: webservices.  (I have administrator access, and I added all Apex classes to my profile).

 

Invalid conversion from runtime type List <ANY> to Map <String, ANY>How do I resolve these errors preventing access to Partner GTM Resources?Partner GTM Resources

 

 

#Salesforce Developer

4 answers
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Hello everyone, 

in maps screen there are certain accounts and when I click that its showing one modal box (SS attached) it shows accounts details including address, but after adding the stores to my route and it's not showing the address of that store. my questions are why is not showing the address and how can we configure this ? 

Address in not showing in routes in salesforce map

 

 

AddressShowing.png

 

 

 

 

#Salesforce Maps  #Consumer Goods Cloud

3 answers
  1. Today, 11:04 AM

    Hi @Sabarish R

    Thanks for your message!

    To access and modify the Route List Template, you’ll need to have Salesforce Maps installed in your org. If you’re not seeing “Salesforce Maps” in Setup, it likely means the Maps package isn’t installed or your profile doesn’t have access.

    Here’s what you can do:

    1. Confirm with your Salesforce Admin if Salesforce Maps is installed and licensed in your org.
    2. Once confirmed, go to:
      • Setup → Search for Salesforce Maps → Open Route Settings or Templates.
    3. Make sure the Address Field is included in your Route List template so it shows in routes.

    Let me know once Maps access is confirmed — I’ll help you with the exact steps after that!

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I have set up an Interactive Email Page, embedded the form into my email, created a data extension and made sure that each field of the data extension maps to my form. However, when testing the email form, the submissions are not populating into the data extension. 

 

#Marketing Cloud  #Interactive Email Form

1 answer
  1. Today, 11:01 AM

    I’ve run into similar issues. A few things for you to double-check: 

     

    Make sure the form’s fields exactly match the data extension’s field names and data types, any mismatch can block data flow. Also, verify that the data extension is sendable and linked to a subscriber key or contact key. 

     

    If you’re using an Interactive Email Page, confirm the form’s Submit action is properly configured to update the correct data extension. Sometimes the form defaults to a different DE or none at all. 

     

    Another common snag is permissions, check that your user has write access to the data extension and that the data extension is in the correct folder accessible by the form. 

     

    If all looks good, test with different subscriber keys or contacts to see if the issue is related to key mismatches or duplicates. In my experience, it’s often a small mapping or configuration detail causing the block.

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Hello, 

We have set up an agent with the Order Inquiries topic.

The flows related to the actions run correctly and display the expected output when debugging the flow. 

 However, within the agent, the actions still fail to return any output — as shown in the two screenshots.

 

Custom action - Order inqueries

 

error2.png

 

Any insight would be greatly appreciated! Has anyone faced a similar issue? 

5 answers
  1. Today, 10:56 AM

    Hello all, 

     

    Thank you for your feedback. 

     I've resolved the issue, and here’s a quick summary of the root causes and fixes:

    🔹 Cause 1:

     

    I initially cloned my flow from a standard flow that was configured to use the

    "Get Order by Contact"

    action. 

    Resolution:

     

    In the flow settings, I deleted the pre-filled values in the original flow field. This allowed me to create new variables and correctly mark them as

    available for input/output.

    🔹 Cause 2:

     

    I replaced the

    RecordId input (record type) with the contact's email (Txt type). After this change, the Agent executed properly and returned the expected output.

    --> Additional tip:

     

    To avoid flow execution issues, make sure your

    agent user has permission to run the flow

    Steps:

    1. Go to Setup → Process Automation Settings
    2. Enable the checkbox: "Let admins debug flows as other users"
    3. Then, when debugging the flow, choose the option "Run flow as another user" and select your Agent user.
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I need to check the challenge of superbadge for agentforce but support told me that I need to merge the accounts in a single one, how is this done i need to finish those challenges.

1 answer
  1. Today, 10:56 AM

    Hi, 

     

    Merging developer orgs isn’t really something Salesforce supports directly. Each dev org is separate, so you can’t literally merge accounts or data between them. What you usually do is pick one org as your main workspace and manually move or rebuild your work there. 

     

    For your superbadge challenges, the best way is to pick one developer org and use it exclusively for the whole badge. If you have components or data spread across orgs, you’ll need to recreate or deploy them into the single org you’ll submit from.

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Hello everyone,  

 

I m struggling with updating the order item status to (SHIPPED or CANCELLED) in BM.  

I m using "orderItem.setStatus(OrderItem.STATUS_SHIPPED)"

 

The following is my actual detail order UI  : Update order item status

2 answers
  1. Today, 10:56 AM

    Hello, 

     

    I've updated my post.

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