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@Tushar Patil

unfortunately I don't think you'll have luck asking Salesforce to raise this limit. 

I've seen many customers accomplish similar workflows in a spreadsheet where you'll have more flexibility. For example - you could use the free

to setup automatic data imports from both systems into Google Sheets or Excel (wherever you're more comfortable), and then build out your analysis directly in the spreadsheet where you'll have more analytical flexibility and none of these arbitrary limits. 

Cheers, 

Frank

Hi @Amy Jacobs - In Salesforce Classic, “adding Products” to an Opportunity always goes through Price Books—here’s the end‑to‑end process:

1. Make sure you have Products and Price Book Entries

1. Create Products
   • Setup → Customize → Products → Products → New
   • Fill in Name, Product Code, check Active, and Save.
2. Add them to a Price Book
   • Setup → Customize → Price Books → Standard Price Book → click it
   • Click Add Product, select your Product, set the Standard Price, and Save.
   • (You can also create Custom Price Books the same way under Price Books.)

2. Expose the “Products” related list on your Opportunity layout

1. Setup → Customize → Opportunities → Page Layouts
2. Edit the layout you’re using.
3. From the palette’s Related Lists section, drag Products onto the page (usually below the Details).
4. Save the layout.

3. On the Opportunity, select a Price Book

1. Open (or create) your Opportunity record.
2. In the Price Book lookup, click the magnifying glass and choose the Standard Price Book (or whichever custom one you set up).
3. Save the Opportunity.

4. Click Add Products and choose your products

1. On the Opportunity detail page you’ll now see an Add Products button in the Products related list.
2. Click Add Products → check the Products you want → set Quantity (and Sales Price, if you want to override) → Save.
3. The products become OpportunityLineItems (Opportunity Products) and appear in that related list.

Hey @Paula Eckerman

, did you ever hear back from Salesforce? 

If you can't get a native solution from them, I've seen many users move over to spreadsheets where you'll have more flexibility in terms of how you build your analysis.

makes it easy to set your imports up so they are always auto-refreshing for you. 

Good luck, 

Frank

Hi @Sherry Hung

-  

1. Re‑run the “Check Challenge”

It may not have auto‑synced.

1. Open the Configure Agentforce for Service module.
2. Scroll to the bottom and click Check Challenge again.
3. Wait for the spinner—sometimes it takes 30 seconds to pick up your org’s metadata.

2. Verify you’re in the right Playground

If you’ve got multiple hands‑on orgs, Trailhead might be pointing at the wrong one.

1. In Trailhead, click your avatar → Hands‑On Orgs.
2. Make sure your Agentforce for Service Playground is both Connected and Active.
3. If it says Inactive or isn’t listed, click Connect an Org, log in to your original Playground, and authorize Trailhead again.

3. Check that your Lightning page still exists & is Active

If someone (or you, in another tab) accidentally deleted or de‑activated the Customer_Account_Page record page, the checker won’t find it.

1. In your Playground, go to Setup → Lightning App Builder.
2. Find Customer Account Page (API Name = Customer_Account_Page).
3. If it’s missing, recreate it exactly per the module instructions.
4. If it’s present but inactive, click Edit → Activate → set Org Default for the Account object → Save.

4. Hard‑refresh your browser & clear cache

Leftover cookies or cached JS can show stale progress.

• Log out of Trailhead.
• Hard‑refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac) or clear your browser’s cache.
• Log back in, navigate to the module, and hit Check Challenge once more.

 If it still won’t mark complete - Contact Trailhead Support: go to trailhead.salesforce.com/help and open a case, attaching a screenshot of the incomplete step and your Playground’s org ID. 

Trailhead is looking for a custom detail‐page button exactly called Google Info on your Contact page layout. If it can’t find it, it wasn’t added (or was mis‑named). Here’s how to fix it:

1. Create the “Google Info” button on Contact

1. In Setup, click the gear → Object Manager → Contact.
2. In the left sidebar, select Buttons, Links, and Actions.
3. Click New Button or Link.
4. Configure as follows (matching the challenge instructions):
   • Label: Google Info
   • Name (API): Google_Info
   • Display Type: Detail Page Button
   • Behavior: Display in new window
   • Content Source: URL
   • URL:

pgsqlCopyEdithttps://www.google.com/search?q={!Contact.Name}  

Click Save.

2. Add the button to your Contact page layout

1. Still on the Contact object, click Page Layouts.
2. Next to the layout you’re using (e.g. Contact Layout), click Edit.
3. Above the layout canvas, click the Buttons palette.
4. In the “Custom Buttons” area, find Google Info and drag it into the Contact Detail header section (where the other action buttons live).
5. Click Save on the layout.

3. Verify and Check Challenge

1. Navigate to any Contact record in Lightning and confirm you see a Google Info button next to the standard actions.
2. Return to Trailhead and hit Check Challenge—it should now detect your button and complete that step