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I have a screen flow which pulls a list of Users based on a couple of parameters and then lists the user’s names in a multi-select picklist. I’m now trying to get the record for EACH user that’s chosen in the multi-select pick-list, but am not finding a way to treat the value(s) selected there as a variable. Does anyone have suggestions on how to do this? 

My customer is currently using our live chat embedded in a custom app. They are moving to SFS mobile and require the ability to have real time chat with the different internal business groups that are existing agents. Has anyone done this? The field technicians often need questions answered while onsite and they do not want them to call. 

I have tried in a new playground as well but I continue to get this error when trying to complete my "Ehnance Agentforce to Act on Data with Conversational langugage" course. 

• Because the sObjectOutputReference field is set, you also need to set the following fields: object.

#Trailhead Challenges

Hello! I just wanted to ask what the error is in here? I followed the steps: 

1. Click Radio Buttons from the Input section of the palette on the left.
2. Enter Experience in the Label field. (The API Name field will default.)
3. Set the Data Type to Number.
4. Click inside the Choice field, select +New Choice Resource, select Choice as the Resource Type, and fill in the details.
   • API Name: Excellent
   • Choice Label: Excellent
   • Data Type: Number
   • Choice Value: 5

I am unsure what to fix or do next? 

I've not worked much with disabling Release Updates once I've started the process of rolling them out in production, but that is what has happened recently.  My colleague said that we only have the option to disable something for a shot while after we start the Update, but I couldn't find any documentation as to how long a disabled Update will stay that way. 

Anyone know if, once we click disable, if it will stay that way until we choose to move forward or if there is some time limit on how long it will last? 

Hello!    The following bolded formula is providing inconsistent results inside of a flow.     IF({!$Record.Days_till_Event__c} < 7,  "As your event is within the next 7 days, please provide selections and approvals for the following design elements as soon as possible to ensure we can properly service your event:" & BR(),  "What we need from you by " & {!DateOfEventLess8Days} & ":" & BR()) &    Where DateofEventLess8Days is a formula resource as follows:    TEXT(MONTH({!$Record.Date_of_Event__c - 8})) & "/" &  TEXT(DAY({!$Record.Date_of_Event__c - 8})) & "/" &  TEXT(YEAR({!$Record.Date_of_Event__c - 8}))    Sometimes the correct date will display (8 days prior) and sometimes the incorrect date (7 days prior). Not sure what I'm missing! Please let me know if you have any thoughts or if you need more information!   

Hi all, 

I have configured the Agentforce bot correctly to the point I can get the site published - I even got the badge stating I had completed the challenge. But for some reason, the bot never talks to me. I always get the same error. Something is wrong with the flow. It is stating that recordID is null and I suspect that's why the bot can't connect. Does anyone know what to do here? Thanks!  

Does anyone have a solution for the scenario where upon promotion of a work item, rebasing fails and a PR/Change Request does not get created? Is there a way to force a rebase or creation of the PR?

Hello, 

Is is possible to have a couple of custom picklist field-values auto-populate on ScreenFlows when it is first being started?  The Before/Insert logic is needed and here's a sample text below, but how would I reference 2 different screen flows?  Specifically, it would need these requirements when a user starts each flow: 

ScreenFlow 1 automatically defaults with Picklist field

A  

ScreenFlow 2 automatically defaults with Picklist field

with value B   

Any help will be greatly appreciated!