Our Tableau Bridge client is hosted on a virtual machine that has a monthly reboot schedule. Instead of a person logging on on Sunday to kick-off Bridge, I'm trying to have a service account kick it off automatically. The service account has it's own Tableau license and is currently an admin site role. The service account is also listed as a service worker on the VM and is set to automatic start. When the VM resets, the worker hangs up but when I kick off manually(by clicking through the Tableau bridge icon) it requires me to go through the traditional "Tableau login" screens(creds/MFA etc). After I go through the Tableau login screens to link the account, I can then 'start' and 'stop' the worker normally. I'm suspecting it may be related to the MFA. Any advice would be greatly appreciated.
Hi, have you checked this authentication option is checked:
Also, if needed, you may need to purge the connected clients:
Site admins can remove connected clients (refresh tokens) associated with a particular user, for example, if the user is no longer a member of the site or is seeing a message about exceeding the maximum number of clients in their account.
- Select Users, and on the Site Users page, select the link on the user's display name.
- On the user's page, select the Settings tab.
- In the Connected clients section, remove the appropriate clients.
Users also can go to their own My Account Settings page to remove specific clients.
(this may need you to reauthenticate Tableau Bridge).
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Regards,
Diego Martinez
Tableau Visionary and Forums Ambassador